Person Specification

We are looking for a confident and experienced leader who can operate effectively in a complex, fast-paced and evolving environment.

You will have experience of delivering Large-Scale IT Transformation Delivery integrating Insight, Governance and Service Improvement and have worked in development and delivery of a SAP S/4HANA instance.

You will have significant business AND technology transformation experience and be comfortable working across organisational boundaries to deliver successful outcomes.

You Will Demonstrate

• A successful track record of transitioning services into a live / production environment.
• Strong strategic leadership skills with the ability to influence senior stakeholders.
• Experience of leading service transition, operational readiness, implementation and mobilisation activities within complex transformation environments.
• Excellent stakeholder management skills, including engagement with Directors, Senior Responsible Owners and external partners.
• Strong programme and risk management capability.
• An understanding of SAP S/4HANA and have the ability to translate complex technical and operational requirements into practical delivery plans.
• Excellent communication and influencing skills.
• Experience of leading multidisciplinary teams and delivering outcomes through others. Sound judgement and decision-making skills in ambiguous environments.

Essential Criteria

The successful candidate will demonstrate:

• Significant experience leading service transition, operational readiness or large-scale implementation activity.
• Proven ability to lead complex transformation programmes involving multiple stakeholders and delivery partners.
• Experience of managing organisational readiness, business readiness and service acceptance activities.
• Excellent stakeholder engagement and influencing skills, including experience working with senior leaders.
• Strong governance, risk management and assurance experience.
• Demonstrable experience delivering results in complex and ambiguous environments. Strong written and verbal communication skills with the ability to present complex information clearly.
• Business and Technical experience and should have taken projects live (Service Transition).

Desirable Criteria

• Experience of ERP transformation programmes – specifically SAP S/4HANA.
• Business transformation AND technology delivery experience.
• Knowledge of Shared Services operating models.
• Experience of Major Projects or large public sector transformation programmes.
• Knowledge of Service Management principles.
• Experience within HR, Payroll, Finance or Procurement transformation environments.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These Sites Are

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle

You will be given more information about what this means at the job offer stage.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Communicating and Influencing

Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your Job History and Previous Skills and Experience.
• A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.
• Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, you will also be asked questions based on the behaviours listed below to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

Behaviours

• Leadership
• Seeing the Big Picture
• Communicating and Influencing

This Is An Example Of a Strengths-based Question

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and