Sparta Global
Service Transition Manager
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Sparta Global are hiring 3 Service Design & Transition Managers to lead the design, onboarding and transition of new or changed services into live operation.
This will be a 12 Month FTC, before a potential conversion to a permanent role, and will require 2 days per week on-site in Birmingham.
The role will ensure services are operationally ready, appropriately governed and successfully handed over to support teams, with risks, dependencies and service requirements managed throughout the transition lifecycle.
Key Responsibilities
- Lead the service design and transition of new or significantly changed technology services into live operation.
- Define and manage service transition plans, ensuring all operational readiness activities are completed ahead of go-live.
- Work closely with project, technical, operational and service management teams to ensure smooth handover into BAU support.
- Assess operational readiness across areas such as support models, processes, documentation, monitoring, capacity and service ownership.
- Coordinate release and transition activities, ensuring changes are introduced into live environments in a controlled manner.
- Identify and manage service transition risks, issues and dependencies, escalating where appropriate.
- Establish and maintain effective governance, checkpoints and reporting throughout the transition process.
- Ensure appropriate service acceptance criteria are defined and met prior to go-live.
- Support the development of service models, support processes, SLAs, OLAs and operational documentation.
- Ensure knowledge transfer and handover activities are completed with relevant operational and support teams.
- Drive continuous improvement across service design, transition and onboarding processes.
- Ensure transition activities align with ITIL principles and wider organisational service management standards.
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Experience & Skills
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- Strong experience onboarding and transitioning new or changed services into live operational environments.
- Good knowledge of ITIL Service Design and Service Transition principles.
- Strong operational readiness and service acceptance experience.
- Experience coordinating release and transition activity across complex technology environments.
- Strong governance, reporting and stakeholder management capability.
- Experience managing transition risks, issues and dependencies.
- Strong understanding of operational support models and BAU handover requirements.
- Excellent communication, organisation and problem-solving skills.
- The ability to work effectively across project, technical and operational teams.
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