Henley Executive
Service Transition Manager
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Service Transition Manager
Bristol
£45,000 + company bonus
We have an exciting opportunity for a Transition Manager to join an established managed services provider in Bristol.
Working within a team of 2 Service Transition Managers, this is a brilliant opportunity for an experienced Service Transition Manager to take ownership of end-user and endpoint service transitions, driving smooth handovers into BAU and ensuring organisations experience seamless, disruption-free change.
Acting as the single point of accountability across delivery, operations and business leadership, you’ll shape ITIL-aligned transition plans that keep stakeholders informed, risks controlled, and services ready for go-live.
Key Responsibilities:
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- Build and deliver transition and business-integration plans.
- Coordinate Service Owners, Architects, PMs and Operations for handover deliverables.
- Ensure runbooks, service design packages, SLAs/OLAs and knowledge articles are complete and approved pre-go-live.
- Manage ELS and formal transition into BAU support.
- Integrate new technologies and managed-service vendors into the operational ecosystem.
- Support hardware refreshes, endpoint security rollouts and collaboration platform migrations.
What You Bring:
- Proven experience managing IT service transitions in End User / Endpoint / Digital Workplace environments
- Strong ITIL knowledge across Service Transition, Service Operation and Change Enablement
- A track record delivering operational readiness, ELS and BAU handovers in enterprise IT
- Excellent stakeholder engagement and influencing skills
- Strong planning, organisation and problem-solving abilities
- Experience creating and maintaining project plans and transition artefacts
- A proactive approach to risk management, quality delivery and continuous improvement
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Successful applicants can expect a salary of circa £45,000, as well as a company-wide bonus scheme, pension, 25 days holiday and opt-in healthcare benefits.
Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.
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