Henley Executive
Service Transition Manager
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Service Transition Manager – Bristol
A brilliant opportunity for an experienced Service Transition Manager to take ownership of end-user and endpoint service transitions, driving smooth, well-governed handovers into BAU and ensuring organisations experience seamless, disruption-free change.
You’ll lead the transition of endpoint and end-user IT services, covering End Point Management, Device Lifecycle, collaboration platforms like M365/Teams, and End User Support, into steady-state operations. Acting as the single point of accountability across delivery, operations, and business leadership, you’ll shape ITIL-aligned transition plans that keep stakeholders informed, risks controlled, and services ready for go-live.
Key Responsibilities:
- Build and deliver transition and business-integration plans covering risk, communications, and readiness.
- Coordinate Service Owners, Architects, PMs, and Operations to define acceptance criteria and handover deliverables.
- Ensure runbooks, service design packages, SLAs/OLAs, and knowledge articles are complete and approved pre-go-live.
- Manage ELS and formal transition into BAU support.
- Integrate new technologies and managed-service vendors into the operational ecosystem.
- Support hardware refreshes, endpoint security rollouts, and collaboration platform migrations.
- Maintain readiness checklists, risk registers, issue/dependency logs, and provide progress dashboards.
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What Success Looks Like:
- Approved and executed transition & integration plans
- Stakeholder readiness sign-offs completed
- Maintained risk/issue/dependency logs and PIRs
- Full knowledge transfer and support documentation delivered
- Smooth BAU handover with minimal disruption and strong end-user experience
What You Bring:
- Proven experience managing IT service transitions in End User / Endpoint / Digital Workplace environments
- Strong ITIL knowledge across Service Transition, Service Operation, and Change Enablement
- A track record delivering operational readiness, ELS, and BAU handovers in enterprise IT
- Excellent stakeholder engagement and influencing skills
- Strong planning, organization, and problem-solving abilities
- Experience creating and maintaining project plans and transition artefacts
- A proactive approach to risk management, quality delivery, and continuous improvement
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Benefits:
- Competitive salary
- Monday–Friday, 37.5 hours
- 25 days holiday rising to 27 after 3 years (plus Bank Holidays)
- Pension scheme
- Health Cash Plan
Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.
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