Hays
Service Transition Manager
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Your new company
Our client is a well-established organisation embarking on a number of technology and business change initiatives. As part of their continued transformation, they are looking to appoint an experienced Service Transition Manager to ensure new and changed services are successfully introduced into live operations.
Your new role
As a Service Transition Manager, you will play a key role in ensuring technology solutions are transitioned smoothly from project delivery into operational support. Working across multiple stakeholders, you will be responsible for driving service readiness, coordinating handovers and ensuring appropriate support models are in place before go-live.
Key responsibilities include:
- Leading service transition activities across multiple programmes and projects
- Defining and managing service readiness criteria
- Coordinating operational acceptance and service handover activities
- Managing transition risks, issues and dependencies
- Working closely with project, technical and operational teams
- Ensuring support documentation, training and knowledge transfer activities are completed
- Supporting change and release activities where required
- Driving continuous improvement across service transition processes
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What you'll need to succeed
- Proven experience as a Service Transition Manager within complex IT environments
- Strong understanding of service management and service transition principles
- Experience working closely with project, infrastructure and support teams
- Excellent stakeholder management and communication skills
- Strong planning, organisational and risk management capabilities
- Experience managing multiple workstreams simultaneously
- Ability to influence stakeholders at all levels of the organisation
- ITIL certification would be advantageous
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What you'll get in return
- Competitive day rate
- Hybrid working arrangement
- Opportunity to work on a major transformation programme
- Exposure to a diverse technology environment
- Collaborative and supportive team culture
- Potential for contract extension
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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