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Role: ServiceNow Administrator
Location: London (Hybrid)
Job Summary
We are seeking a ServiceNow Administrator responsible for day-to-day platform administration, configuration, user support, troubleshooting, access management, and BAU operations. The role requires strong knowledge of the ServiceNow platform and the ability to manage configuration changes in a controlled enterprise environment.
Key Responsibilities
- Perform day-to-day ServiceNow platform administration.
- Manage users, groups, roles, permissions, and access requests.
- Configure forms, fields, lists, views, modules, and applications.
- Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs.
- Configure notifications, approvals, SLAs, and scheduled jobs.
- Support Flow Designer and workflow configuration.
- Create and maintain reports and dashboards.
- Troubleshoot application and configuration issues.
- Manage update sets and configuration deployments.
- Support ServiceNow upgrades, patches, and release activities.
- Perform platform health checks and housekeeping.
- Support integrations and troubleshoot integration-related issues.
- Conduct impact analysis for configuration changes.
- Perform functional testing and regression testing.
- Maintain technical documentation and configuration records.
- Follow change-management and ServiceNow governance processes.
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Required Skills
- Strong ServiceNow administration experience.
- Hands-on experience with ServiceNow configuration.
- Knowledge of ACLs, Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, and workflows.
- Experience with Flow Designer.
- Knowledge of user/group/role administration.
- Experience with reports and dashboards.
- Understanding of update sets and deployment processes.
- Basic knowledge of JavaScript.
- Understanding of ServiceNow security and access controls.
- Strong troubleshooting and analytical skills.
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Experience
- 3–6+ years of ServiceNow administration experience, preferably in a large enterprise environment.
Preferred Certifications
- ServiceNow Certified System Administrator.
- ServiceNow Certified Application Developer is an advantage.
- ITIL 4 Foundation.
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