PRIMUS Global Solutions (PRIMUS UK & Europe)
ServiceNow Architect
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Hiring: ServiceNow ITOM Architect – Service Mapping
Location: London, UK
Work Mode: Hybrid
Office: 3 days per week
Employment Type: Contract
We are looking for an experienced ServiceNow ITOM Architect – Service Mapping with strong expertise in ServiceNow ITOM, Service Mapping, Discovery, CMDB, CSDM, and ITOM architecture.
Mandatory Skills & Experience:
- 10+ years of ServiceNow experience
- 4+ years of ITOM Architecture experience
- Strong expertise in ServiceNow ITOM
- Extensive experience with ITOM Service Mapping
- Strong experience with ServiceNow Discovery
- Deep knowledge of CMDB and CSDM
- Strong understanding of CI modeling and relationship management
- Experience with ServiceNow MID Servers
- Strong knowledge of credential management
- Experience with REST/SOAP integrations
- Strong understanding of ITIL best practices
- Experience balancing out-of-the-box ServiceNow capabilities with customization
- Ability to define scalable and upgrade-safe ServiceNow ITOM solutions
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Key Responsibilities:
- Lead the end-to-end ServiceNow ITOM architecture, design, and implementation
- Define Service Mapping strategy for business services, applications, and infrastructure
- Design and govern CMDB architecture aligned with CSDM
- Define CI class models, relationships, and service definitions
- Provide architectural guidance on ServiceNow Discovery, Service Mapping, and data ingestion
- Define standards for ServiceNow configuration, customization, and integrations
- Review and approve technical designs, scripts, and Service Maps
- Provide guidance on upgrade strategy and performance optimization
- Contribute to the ITOM roadmap
- Mentor ITOM leads and developers
- Provide ongoing technical governance and architectural oversight
- Collaborate with stakeholders, platform owners, and external system teams
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Key Technologies & Keywords:
ServiceNow | ServiceNow ITOM | ITOM Architecture | Service Mapping | ITOM Service Mapping | ServiceNow Discovery | CMDB | CSDM | CI Modeling | CI Relationships | MID Server | Credential Management | REST API | SOAP | ITIL | ServiceNow Integrations | ITOM Roadmap | ServiceNow Architecture | ServiceNow Customization | ServiceNow Configuration
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