Net2Source (N2S)
ServiceNow Architect
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About Us
Net2Source Inc. is one of the fastest growing diversities certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East.
About the Role
Job Title – ServiceNow Architect
Location – Stratford-upon-Avon, UK
Mode of Work – Hybrid 3 Days Onsite per week
Type of Hiring – Permanent
Skills
Mandatory Skills
- ServiceNow ITSM
- AI Agents
Required Skills
ServiceNow Products
- ITSM / ITSM Pro
- Now Assist
- AI Agents & Agentic AI
- Virtual Agent
- Performance Analytics
- Integration Hub
- Service Portal
- UI Builder
- Employee Center
- Flow Designer
- App Engine
Technical Skills
- JavaScript
- REST APIs
- SOAP APIs
- JSON/XML
- Integration Hub Spokes
- MID Server
- ServiceNow Scripting
- ACLs, Business Rules, Client Scripts
- Catalog Development
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS-ITSM)
- Certified Application Developer (CAD)
- ServiceNow Certified AI Professional / Generative AI Certifications
- ServiceNow Certified Technical Architect (CTA) preferred
- ITIL V4 Foundation or Managing Professional
Experience
- 10+ years of ServiceNow platform experience.
- 5+ years in ITSM implementations.
- 2- 3 years in Now Assist Agentic AI implementation
- Experience with AI-enabled ServiceNow solutions, Now Assist, Virtual Agent, and enterprise integrations.
- Experience leading large-scale ServiceNow transformation programs in enterprise environments.
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Nice to Have
- AI Governance and Responsible AI experience.
- Knowledge of AIOps, Event Management, CMDB, and ITOM.
- Experience with Agentic AI adoption frameworks and operational governance.
- Multi-cloud and enterprise integration experience.
Key Responsibilities
ServiceNow Platform & ITSM
- Lead implementation and enhancement of ITSM processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management.
- Configure and optimize ITSM Pro capabilities and best practices.
- Drive ServiceNow platform governance, performance, scalability, and upgrade planning.
Now Assist & Agentic AI
- Design and implement ServiceNow Now Assist capabilities across ITSM processes.
- Define and configure AI Agents, Agentic Workflows, and AI-powered operational use cases.
- Assess governance, risk, compliance, and security considerations associated with AI capabilities.
- Collaborate with stakeholders to identify suitable automation opportunities leveraging Agentic AI.
Virtual Agent & Conversational Experiences
- Design and develop Virtual Agent topics and conversational workflows.
- Integrate Virtual Agent with ITSM, Service Catalog, Knowledge Management, and external systems.
- Improve employee and support experiences through self-service and AI-assisted interactions.
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Service Portal & UI Builder
- Design modern employee experiences using Employee Center, Service Portal, and UI Builder.
- Develop reusable UI components, custom pages, and workspace experiences.
- Ensure high usability, accessibility, and responsive design standards.
Platform Analytics & Reporting
- Design dashboards, scorecards, KPIs, Performance Analytics indicators, and executive reports.
- Provide operational insights and service performance measurements.
- Enable data-driven decision-making through analytics and visualization.
Integrations & Automation
- Lead integrations with enterprise applications using Integration Hub, REST, SOAP, MID Server, and spokes.
- Design integration patterns, orchestration workflows, and event-driven automation.
- Work with external systems such as Azure DevOps, IAM, Monitoring Tools, Asset Management, and IT Operations platforms.
Architecture & Leadership
- Provide solution architecture guidance and technical leadership.
- Participate in discovery workshops, roadmap planning, and solution design sessions.
- Mentor development and administration teams.
- Review technical designs and ensure alignment with ServiceNow best practices.
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