Falcon Smart IT (FalconSmartIT)
ServiceNow Architect
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Job Title: ServiceNow Architect
Job Location: London, UK /4 days Onsite
Job Type: FTE
Job Description:
- 8+ years of hands-on ServiceNow experience.
- 5+ years in a ServiceNow Architect or Lead Developer capacity.
- Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM).
- Deep expertise in:
- ServiceNow scripting (Client & Server-side)
- Flow Designer
- Integration Hub
- Service Portal / Employee Centre
- ATF
- CMDB architecture
- Strong experience with enterprise integrations (REST, SOAP, MID Server).
- Demonstrated experience delivering end-to-end implementations (design through deployment).
- Strong understanding of security model (ACLs, roles, domain separation).
- Experience working in Agile environments.
- Excellent written and verbal communication skills in English.
- Ability to work in high-pressure, regulated environments.
Desirable:
- ServiceNow Certified Technical Architect (CTA) or progress toward CTA.
- Multiple ServiceNow CIS certifications (ITSM, HRSD, ITOM, SecOps, GRC).
- Experience in financial services or regulated industries.
- Knowledge of DevOps and CI/CD pipelines.
- Experience with ServiceNow Performance Analytics and Reporting.
- Familiarity with cloud infrastructure and enterprise integration platforms.
- Experience supporting audits and regulatory compliance initiatives.
Role#2 – Ellucian Banner Developers/ Configurator
Location: London, UK
Job Type: FTE / 6 Months Contract
Client: University of East London
Rate: Competitive
Job ID: 675246
Contact: Dhivya
Onsite: 2 days
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Job Description:
Banner SaaS Developer / Configurator — UEL SRS Transformation
Client is seeking Banner SaaS Developers/Configurators to support UEL’s move from SITS to Ellucian Banner SaaS. The role will deliver business requirements expressed as user stories across Banner SaaS capabilities, including forms, workflows, scheduling jobs, and other low-code/no-code configuration/build activities.
Key Responsibilities
- Onboard quickly onto the Banner SaaS solution and understand its relevant functional capabilities before delivering user-story-based requirements.
- Configure/build Banner SaaS functionality such as form creation, form amendment, workflows, complex workflows, scheduling jobs, and other low-code/no-code platform capabilities.
- Work within a partner-led delivery model: estimate assigned user-story batches, deliver to agreed timelines, and support ownership of delivery risk.
- Participate in sprint-aligned work-package delivery, taking signed-off business process/user-story packages from UEL and turning them into build outputs.
- Support defect resolution and handover into functional testing, UAT, system integration testing, and cross-capability UAT.
- Coordinate with integration, data migration, reporting, and testing teams where Banner changes interact with Azure/MuleSoft integrations, Banner Insights, AWS/Power BI reporting, or downstream student/staff journeys.
Required Skills
- Banner SaaS configuration/development experience, or strong adjacent experience in SITS, Oracle, and low-code/no-code configuration environments.
- Experience delivering SaaS-platform configuration/build from user stories and business process requirements.
- Ability to work with low-code/no-code style environments and understand where configuration may involve workflows, UI/experience cards, scheduling jobs, and platform-specific capabilities.
- Agile/sprint delivery discipline, including estimation, build ownership, handoff, and defect resolution within a scaled delivery model.
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Preferred Skills
- Prior UK Higher Education, student records, student lifecycle, or SITS/Banner experience, given the programme’s focus on enrolment, registration, student accounts, assessment, and progression.
- Oracle, Microsoft Dynamics, Salesforce, or other enterprise SaaS configuration experience, because these were explicitly discussed as transferable options where Banner SaaS talent is unavailable.
- Awareness of integration-heavy environments involving Microsoft Azure, MuleSoft, and downstream third-party systems.
- Awareness of reporting touchpoints involving Banner Insights, AWS, and Power BI.
Experience Level
Looking for Mid-to-senior configurators/developers, ideally with SaaS-platform implementation experience and the ability to onboard quickly. This recommendation reflects the transcript’s statement that Banner SaaS resources are scarce, transferable skills will be needed, and candidates may face a learning curve.
Delivery Expectations
Candidates should be comfortable in a delivery-partner model where they receive batches of signed-off user stories/business processes, estimate and build them, and return outputs for UEL testing and UAT.
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