TechNET IT Recruitment Ltd
ServiceNow Consultant
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ServiceNow ITOM / FSM Consultant
Rate: circa-£400 per day
Duration: 6 months
Location: Remote
I am looking for an experienced ServiceNow ITOM / FSM Consultant to join a major enterprise ServiceNow programme on an initial 6-month contract.
This role requires strong hands-on ServiceNow expertise, particularly across IT Operations Management (ITOM), Field Service Management (FSM), Dynamic Scheduling and CSDM.
The Role:
You will work closely with business and technical stakeholders to design, configure and implement scalable ServiceNow solutions across IT Operations and Field Service Management.
A key focus will be FSM and Dynamic Scheduling, optimising the assignment and deployment of field engineers based on factors including skills, availability, location and priority.
Responsibilities will include:
- Design, configure and implement ServiceNow ITOM solutions
- Deliver and optimise Field Service Management (FSM) capabilities
- Configure Dynamic Scheduling for field engineer/resource optimisation
- Develop work order, scheduling, dispatch and resource allocation workflows
- Support implementation and optimisation of CSDM and CMDB
- Improve service data quality, relationships, governance and service modelling
- Support ITOM capabilities including Discovery and Service Mapping
- Configure workflows, automation, business rules, notifications and integrations
- Translate business requirements into functional and technical ServiceNow solutions
- Support testing, UAT, deployment, documentation and knowledge transfer
- Collaborate with architects, developers, BAs, operations teams and ServiceNow specialists
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Essential Experience:
I am particularly interested in speaking with consultants who can demonstrate:
- Strong hands-on ServiceNow implementation and configuration experience
- Proven ServiceNow ITOM experience
- Strong Field Service Management (FSM) expertise
- Hands-on implementation/configuration of Dynamic Scheduling
- Strong understanding of CSDM, CMDB and ServiceNow service modelling
- Work orders, dispatching, scheduling and resource allocation
- ServiceNow workflows, integrations and automation
- Experience within complex enterprise ServiceNow environments
- Strong stakeholder management and requirements gathering skills
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Desirable:
- ServiceNow Discovery and Service Mapping
- CMDB implementation/optimisation
- ServiceNow integrations
- Relevant ServiceNow certifications
- Large-scale ServiceNow transformation experience
If you have strong hands-on experience across ServiceNow ITOM, FSM and Dynamic Scheduling and are interested in discussing the contract, please apply or get in touch for further information.
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