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ServiceNow CSM/CRM Functional Consultant
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ServiceNow CRM / CSM Functional Consultant required to support the design phase of a new CRM transformation programme.
This is a remote role with ad hoc travel to Central London on an Outside Of IR35 basis, further contract specific details would be discussed over a call.
This is a functional, design-focused role rather than a technical development position. The consultant will work with business stakeholders to understand customer and commercial processes, define requirements and use cases, and shape how these should be delivered through ServiceNow.
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Requirements
- Strong ServiceNow CSM / CRM functional consulting experience
- Experience with ServiceNow Order Management (SOM)
- Strong understanding of Commercial CRM / Lead-to-Cash processes
- Experience leading requirements and design workshops
- Experience defining CRM processes, requirements and use cases
- Ability to translate business requirements into ServiceNow functional designs
- Strong client-facing and stakeholder management skills
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Desirable
- Logik.ai CPQ experience, training or hands-on exposure
- Experience with ServiceNow Sales CRM
- Experience with ServiceNow Public Sector solutions
- Experience supporting ServiceNow CRM programmes through design and implementation
Note: Initial engagement covers the design phase, with potential to continue into the subsequent build phase.
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