iO Associates
ServiceNow Developer
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ServiceNow Developer
Salary: Up to £70,000
About the Company
Founded in 2021, our client is a specialist ServiceNow consultancy helping organisations worldwide accelerate their digital transformation through innovative, customer-centric solutions. With an international presence spanning the UK, Australia, North America, and India, the business combines global capability with a collaborative, agile approach to consulting and delivery.
Working with enterprise organisations across multiple industries, the company delivers professional services, strategic advisory, platform support, and AI-enabled ServiceNow solutions.
As the business continues to invest heavily in AI and next-generation ServiceNow capabilities, this is an exciting opportunity to join a fast-growing consultancy where you'll play a key role in shaping both client success and the future growth of the organisation.
The Opportunity
This is a unique opportunity to join a growing UK team as one of its early senior hires. You'll become the trusted face of the business for a major enterprise client, working closely with stakeholders to ensure successful project delivery, an exceptional customer experience, and the development of long-term strategic partnerships.
Working alongside a globally distributed leadership team, you'll be the senior presence within the UK, taking ownership of customer outcomes and acting as the link between clients, technical teams, and the wider business.
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This role is ideal for someone who enjoys combining hands-on ServiceNow expertise with relationship management, customer engagement, and strategic advisory work. You'll also have the opportunity to support pre-sales activities, helping customers understand how ServiceNow and AI can address real business challenges.
As the company continues to grow, there is a clear progression pathway into a future UK leadership position.
Key Responsibilities
- Act as the primary point of contact for key UK customers, building trusted, long-term relationships.
- Own customer outcomes and ensure successful delivery across ServiceNow engagements.
- Work closely with ServiceNow developers to provide technical direction and delivery oversight.
- Engage directly with business stakeholders to understand requirements and provide strategic guidance.
- Support customer workshops, solution discussions, and technical conversations throughout the sales process.
- Partner with the commercial team on pre-sales activities and customer presentations.
- Champion customer success while balancing commercial and technical objectives.
- Stay up to date with ServiceNow innovation, particularly AI capabilities and emerging technologies.
- Identify opportunities to expand customer adoption of the ServiceNow platform.
- Contribute to the continued growth and development of the UK business.
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About You
We're looking for someone who combines strong ServiceNow expertise with excellent communication and stakeholder management skills.
You'll ideally have:
- Extensive experience working with the ServiceNow platform.
- Strong knowledge of ITSM and HR Service Delivery.
- Experience working with enterprise customers and senior stakeholders.
- Excellent customer-facing and relationship management skills.
- The confidence to lead technical discussions with both business and technical audiences.
- Experience supporting or participating in pre-sales activities.
- A genuine interest in AI and emerging technologies, with an understanding of how AI can enhance ServiceNow solutions.
- A resilient, commercially aware, and consultative approach.
- The ability to work independently while collaborating with global teams.
What's on Offer
- The opportunity to play a key role in a growing, specialist ServiceNow consultancy.
- Work alongside experienced ServiceNow professionals within a global team.
- Exposure to enterprise-level clients and complex transformation programmes.
- The chance to work with cutting-edge AI and ServiceNow technologies.
- Genuine opportunities for career progression into a future UK leadership role.
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