Capgemini
ServiceNow Developer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Choosing Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organisations unlock the value of technology and build a more sustainable, more inclusive world.
About the Job
The ServiceNow Platform Developer is a technical and hands-on configuration role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on building and deployment of ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience.
You will work under the guidance of senior consultants and architects to contribute to the development of workflow applications, integrations, and user experiences that drive operational efficiency and user satisfaction.
Hybrid Working Policy: The places you work from day-to-day will vary according to your role, your needs, and those of the business. This will be a blend of company offices, client sites, and home. Note that remote work only (i.e., working from home full-time) is not permitted.
Pre-Employment Checks: If successfully offered the position, you will undergo a series of pre-employment checks, which include:
- Identity verification
- Nationality or immigration status (single/dual citizenship)
- Employment history for the last 3 consecutive years
- Disclosure and Barring Service (DBS) check (unspent criminal record)
Your Role
As a ServiceNow Developer at Capgemini, your responsibilities will include, but are not limited to:
- Developing solutions for Customer Experience, Technology Experience, and Employee Experience:
- ServiceNow workflow applications such as HR Service Delivery (HRSD), Customer Service Portal, IT Service Management (ITSM), Customer Service Management (CSM)
- JavaScript/Angular applications and integration with tools like: Now Assist, Gen-AI, and Workflow Data Fabric
- Utilising ServiceNow’s Experience Layer components to build modern, intuitive user interfaces and role-based dashboards via UI Builder or ServiceNow Service Portals.
- Deep understanding of customer journey mapping, including optimisation of touchpoints across marketing, sales, and commerce. This includes personalization, omnichannel engagement, and seamless transaction processes.
- Leveraging ServiceNow solutions to enable proactive support, real-time analytics, and integrated workflows that meet evolving customer demand.
- Close collaboration with senior team members and cross-functional stakeholders in IT, HR, and Customer Service.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring
Your skills and experience should include:
- Proven experience with the ServiceNow platform, with a focus on Customer Experience, Technology Experience, and Employee Experience workflows.
- Strong understanding of customer journey optimisation, covering touchpoints in marketing, sales, and commerce.
- Hands-on knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.
- Proficiency in JavaScript, HTML, and CSS, as well as ServiceNow-specific tools including Glide API, Flow Designer, and Integrations Hub.
- Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
- Ability to translate technical concepts into business outcomes and work effectively with diverse stakeholders.
- Analytical mindset with a focus on delivering clear, innovative solutions and troubleshooting complex issues.
Our Commitments
Inclusivity and Diversity
You can bring your whole self to work. Capgemini values inclusivity daily and aims to create a representative and welcoming environment for everyone.
Disability Confident Schemes
Capgemini proudly declares status as a Disability ConfidentEmployer (Level 2). As part of our commitment to inclusive recruitment, we will offer interviews to candidates who:
- Declare they have a disability and
- Meet the minimum essential criteria for the role.
Select this option in the application process if applicable.
Security Clearance Requirement
To be considered for this role, a Security Check (SC) clearance will be required. This clearance requires you to:
- Have been continuously resident within the United Kingdom for the past 5 years.
- During the recruitment process, you will be asked questions regarding eligibility.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Some posts may be restricted to UK nationals due to security reasons. Citizenship questions will be included in the application process.
Make it Real
Your impact will drive meaningful change by:
- Reimagining possibilities: Creating value for the world’s leading organisations through technology to build a sustainable and inclusive future.
- Working with diverse clients addressing varied ambitions across business, technology, and societal goals, impacting initiatives across the UK.
- Bringing your unique skills and perspectives to inspire and overcome challenges within our world-class team. At Capgemini, we set ambitious goals with innovation, collaboration, and support, helping you reach your full potential through mentorship and ongoing development.
Why You Should Consider Capgemini
Joining Capgemini means aligning yourself with a mission to drive innovation for the world’s most influential businesses, balancing growth with a sustained commitment to sustainability and inclusion.
Bring your passion: We thrive on a culture of free-thinking, entrepreneurship, and curiosity—where industry expertise and cutting-edge technology create new opportunities to transform industries.
UnLOCK: Capgemini diverse range of status offers:
- Unlock careers: Gain new skills and experiences to shape your professional trajectory.
- Unlock connections: Collaborate with experts worldwide who challenge the status quo and innovate together.
- Unlock impact: Use your skills for a meaningful purpose, as technology meets a real-world need for transformation and responsible growth.
As an AI-powered global consultancy, Capgemini harnesses technology and human expertise to steer organisations toward thoughtful progress. With additional credits from strategising to engineering and operations, we bolster a team of 400,000+ professionals across 50+ countries. Our recent success includes 2024 global revenue of €22.1 billion.
Happiness defined by creating transformation others can build on—but sometimes this can't be easy. Neither can building a better world.
Learn more about Capgemini
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills