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ServiceNow Developer Consultant
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ServiceNow Developer Consultant
Department: IT Support, Infrastructure & Security
Employment Type: Fixed Term - Full Time
Location: UK, Remote
Description
We are looking for an experienced ServiceNow Developer Consultant to work closely with the Service Delivery Manager on a defined programme of ServiceNow improvements.
There is a primary focus of assisting a rollout of HiBob and developing workflows and integrations between the two systems.
The Supplier will provide specialist ServiceNow consultancy services to translate agreed business requirements into practical and scalable solutions across ITSM, ITAM, workflow automation, integrations, and Employee Center.
Under agreed Statements of Work, the Supplier will deliver solution designs, configured and developed functionality, test evidence, deployment support, technical documentation, and knowledge-transfer materials. The Supplier will determine the appropriate delivery approach and sequencing of the services, subject to agreed deliverables, timescales, architectural standards, and security requirements.
Contract Type: Fixed Term 3 Months
Weekly Hours: Monday-Friday 37.5
What Will You Do?
- Develop workflows and integrations between HiBob and ServiceNow to improve already developed Joiner, Mover, and Leaver workflows, increase manager ownership, and reduce manual administration for the HR and IT teams.
- Identify and develop additional Agentic AI workflows that can improve the user and agent experience.
- Implement custom ServiceNow approval processes through Microsoft Teams, particularly for sensitive requests requiring approval from senior stakeholders.
- Automate the fulfillment of pre-approved Service Catalog requests, including the use of SSO, SCIM, Entra ID groups, IntegrationHub, and other relevant integrations.
- Build and improve Catalog Items and workflows for event-related requests, including automated emails, confirmations, and fulfillment activities.
- Design and configure an asset management solution for digital training assets, ensuring appropriate ownership, lifecycle tracking, and reporting, copying templates already in place for asset management modules for separate purposes.
- Improve the Employee Center structure, taxonomy, and user experience in alignment with Common Service Data Model principles.
- Provide platform development support for the rollout and continued improvement of Problem Management.
- Advise on the capabilities and limitations of the ServiceNow platform and recommend solutions that are scalable, maintainable, and aligned with best practice.
- Produce clear technical documentation and provide knowledge transfer to the internal Service Delivery and support teams.
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The Perfect Candidate:
- Proven hands-on ServiceNow development experience, including JavaScript, Flow Designer, Workflow Studio, Catalog Builder, and custom application development.
- Strong experience with Service Catalog, Request Management, Problem Management, Employee Center, and IT Asset Management.
- Experience designing and implementing Joiner, Mover, and Leaver workflows across HR and IT teams.
- Experience with IntegrationHub, REST APIs, Microsoft Teams integrations, Entra ID, SSO, and SCIM provisioning.
- Experience configuring automated approvals, notifications, and end-to-end request fulfillment workflows.
- Good understanding of CSDM, ServiceNow taxonomy, and the configuration of an intuitive Employee Center experience.
- Experience implementing or supporting ServiceNow ITAM solutions, including custom asset classes and lifecycle processes.
- Experience with ServiceNow Now Assist, AI Agents, or Knowledge Article Optimizer would be highly desirable.
- Good understanding of ITSM processes, particularly Request, Problem, Configuration, and Asset Management.
- Ability to translate business requirements into well-designed, scalable, and supportable ServiceNow solutions.
- Experience taking development through testing, deployment, documentation, and handover.
- Strong communication skills, with the ability to work effectively across technical teams, business functions, and senior stakeholders.
- Comfortable working independently against an agreed backlog while collaborating closely with the Service Delivery Manager.
- Experience working within Agile development methodologies and tools.
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