Yorkshire Building Society
ServiceNow Engineer
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ServiceNow Developer
As a ServiceNow Developer, you'll be responsible for delivering business value through the effective use of the ServiceNow platform. Working directly with stakeholders, customers, and product owners, you'll take ownership of initiatives from requirements gathering and solution design through to development, testing, and delivery.
You'll combine strong technical capability with a product mindset, helping identify opportunities to improve colleague experiences, streamline processes, and maximize the value YBS receives from its ServiceNow investment.
You will:
- Engage directly with business stakeholders to understand requirements, pain points, and desired outcomes
- Analyse and challenge requirements, translating them into well-designed, scalable ServiceNow solutions
- Lead development activities from solution design through to build, testing, and deployment
- Identify opportunities to improve processes, automate activities, and increase platform adoption across YBS
- Work closely with Product Owners and platform colleagues to ensure developments align with strategic priorities and the ServiceNow roadmap
- Deliver integrations and automation capabilities that improve efficiency and user experience
- Support ServiceNow upgrades, ensuring solutions remain supportable, secure, and aligned to platform best practices
- Create and maintain high-quality technical documentation, solution designs, and operational guidance
- Monitor solution performance and proactively identify opportunities for enhancement and continual improvement
- Share successes, outcomes, and lessons learned with colleagues and stakeholders to promote the value delivered through ServiceNow
About you
You'll be an experienced ServiceNow professional who combines strong technical development skills with excellent stakeholder engagement and problem-solving abilities. You're comfortable working directly with customers, understanding their needs, and turning ideas into practical solutions that deliver measurable business value.
With a minimum ServiceNow Certified System Administrator (CSA) certification, you'll have:
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- Hands-on experience across multiple ServiceNow modules beyond ITSM, such as Strategic Portfolio Management (SPM), HR Service Delivery (HRSD), IT Asset Management (ITAM), Governance, Risk and Compliance (GRC), or similar enterprise workflow solutions.
- Experience delivering end-to-end ServiceNow solutions, from requirements gathering and solution design through to development, testing, and deployment.
- Strong ServiceNow platform knowledge including data models, workflows, integrations, and development best practices.
- Experience configuring and developing ServiceNow using Flows, Workflows, Business Rules, Script Includes, UI Policies, Client Scripts, Catalogues, Record Producers, and custom applications.
- Good development experience using JavaScript, JSON, REST APIs, HTML, CSS, and integration technologies.
- Experience engaging directly with stakeholders and customers to understand requirements and shape solutions.
- A strong track record of delivering tangible business outcomes and driving value through platform improvements.
- Experience identifying and implementing continual service improvement opportunities.
- Strong analytical and problem-solving skills, with the ability to balance technical and business considerations.
- Excellent communication skills, able to explain technical concepts to both technical and non-technical audiences.
- A proactive mindset with a passion for improving user experiences and maximising the value of the ServiceNow platform.
- Ideally, additional certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).
We're looking for more than a developer. We want somebody who can understand business challenges, shape solutions, influence stakeholders, and demonstrate the outcomes and value delivered through the ServiceNow platform.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
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We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we're all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality, and health discounts.
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Want more information?
If you have any questions about this role, please contact careers@ybs.co.uk.
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