Infinity Quest
ServiceNow HRSD Architect
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role: ServiceNow HRSD Architect
Location: Remote but expected to be able to travel periodically to Canary wharf office
Duration: 6 Months Contract with high possibility of renewal
Note: "We are not offering sponsorship"
We are expected to be a long-term engagement for a hands-on ServiceNow HRSD Architect. The Architect must demonstrate proven ability of eliciting requirements from functional owners who know their process but not the SNOW HRSD platform, challenging half-formed business needs and specifying them precisely to offshore developers to build the right things the first time.
What the role delivers:
- Architecture across the landscape: end-to-end design on ServiceNow (HRSD, Employee Center Pro, Now Assist / Virtual Agent, AI Search, Integration Hub, Flow Designer) and how it connects to SuccessFactors, SAP and analytics. Owns how the pieces fit, not just the ServiceNow box.
- Translation, both directions: business need into unambiguous, buildable stories for offshore teams; technical trade-offs back into plain language so functional owners see the second-order consequences.
- Challenge: pushes back on process problems dressed up as build requests, defaults to out-of-the-box before custom, and flags technical debt, licensing and entitlement exposure and localization risk before it is built.
- Delivery direction: works across vendor teams to keep the build aligned to the design.
- Milestone planning: sequences by dependency (foundations → journeys → AI data retrieval → integrations).
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The individual you propose must be:
- Senior and credible with both HR process owners and technical reviewers.
- Assertive and delivery-focused.
- Strategic and holistic.
- A fresh thinker who challenges assumptions rather than taking orders.
- A strong planner who spots the edge cases (part-time staff, contractors, mid-process transfers, multi-country differences) before they become defects.
Must have:
- Hands-on ServiceNow configuration and development — real depth in HRSD and Employee Center Pro (catalog, workflows, Flow Designer, Integration Hub, scripting, role-based logic), able to build and to advise on how the system works underneath.
- Enterprise-scale ServiceNow architecture for large or distributed organizations.
- Cross-landscape integration experience — ServiceNow with SuccessFactors / SAP HCM (or close equivalent): data flows, master data, identity and the failure modes when integration data is late or missing.
- AI and self-service on ServiceNow — Now Assist, Virtual Agent, AI Search and modern deflection design.
- Proven requirements-to-specification for offshore delivery.
- Stakeholder facilitation with non-technical owners, and agile delivery with (or leading) offshore vendor teams.
- Awareness of licensing, entitlement and technical debt, raised proactively — we have been bitten by capability enabled ahead of an entitlement model, and treat that as a hard gate.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Advantageous:
- ITSM cross-domain exposure.
- Multi-country localization and entitlement design.
- Visier or equivalent analytics.
- Onboarding and offboarding journey delivery.
- Large industrial or oil and gas settings with a mixed office and field workforce.
Certifications (advantage, not a substitute for demonstrated skill): ServiceNow CIS (HR, ITSM, CSM, PPM), CAD, CSA, ITIL 4, ArchX.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location