BT Group
ServiceNow Integrations Specialist
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ServiceNow Integrations Specialist
Req ID: 55953
Job Function: Software Engineering
Posting Start Date: 29/07/2026
Posting End Date: 08/08/2026
Division: Digital
Job Location: GBR-London-BTHQ One Braham
Advertised Salary: competitive
Closing Date: 20th March
Locations: Birmingham or London 3 days a week on site
Why this job matters
The Solution Architect Professional supports the solution architecture design, executes the mapping of business requirements and facilitates smooth project delivery empowering the implementation of functional solutions that are fit for purpose and delivered against stated business requirements.
What You’ll Be Doing
- Offer technical leadership and quality assurance within a matrix team structure. Shape the ServiceNow roadmap, mentor junior architects and offshore teams, and help resolve complex technical challenges.
- Clearly identify and understand the problem and assess the pros and cons of each solution and applying the best solution.
- Staying updated with the latest ServiceNow features, best practices, and industry trends through certifications, webinars, and community forums.
- Expertise in programming (JavaScript), integration technologies (REST/SOAP APIs), and a deep understanding of the ServiceNow platform and its integration capabilities.
- Problem-solving abilities, effective communication skills, and a commitment to continuous learning and adaptability.
- Assists in implementing ServiceNow solutions across various business domains, product portfolios, and IT platforms. Evaluate the impact of changes and integrations with BT architecture, ensuring adherence to governance policies and standards.
Essential Skills/experience
- Experience of technical design, implement and delivery in an agile environment.
- Operational understanding / experience of ITIL processes.
- Evidence of being able to plan and manage delivery in a complex multi project environment.
- Understanding of Microservices architecture.
- Ability to lead efforts that significantly improve customer experience.
- Knowledge of Event Management.
- Familiar with Kafka and TMF open API.
- Understanding of Regulatory compliance and governance protocol.
- Strong Service / Technical background at a mid / senior level.
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Desirable Skills/experience
- Service Now Integration Hub and ITOM experience.
- Assisted a low-performing team to achieve successful results.
- Engaged actively in strategy development sessions.
Our package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. Ready to connect for good and help shape the future? Apply now.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
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We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
- Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
- We will also offer reasonable adjustments for the selection process if required, so do not hesitate to inform us.
- DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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