How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role: ServiceNow ITOM Support Specialist
Location: London (Hybrid)
Job Summary
We are seeking an experienced ServiceNow ITOM professional to provide BAU/production support for IT Operations Management capabilities. The candidate will support Discovery, CMDB, Service Mapping, Event Management, and related ITOM functionality while working closely with infrastructure and operations teams.
Key Responsibilities
- Provide L2/L3 BAU support for ServiceNow ITOM.
- Support ServiceNow Discovery and troubleshoot discovery failures.
- Monitor and maintain CMDB health and data quality.
- Troubleshoot Configuration Item (CI) identification and reconciliation issues.
- Support Service Mapping and troubleshoot mapping-related issues.
- Support Event Management and event-processing configurations.
- Troubleshoot alerts, events, monitoring integrations, and event rules.
- Support integrations with monitoring and infrastructure-management tools.
- Analyze and resolve duplicate or incorrect CIs.
- Support CMDB data reconciliation and normalization.
- Monitor Discovery schedules, credentials, probes, patterns, and MID Servers.
- Troubleshoot MID Server connectivity and operational issues.
- Support ITOM-related workflows, automation, and integrations.
- Perform root-cause analysis and resolve recurring production issues.
- Work with infrastructure teams to resolve operational incidents.
- Maintain technical documentation and support procedures.
- Participate in ServiceNow upgrades, testing, and release activities.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills
- Strong hands-on ServiceNow ITOM experience.
- Experience with ServiceNow Discovery.
- Strong understanding of CMDB and CI relationships.
- Experience with Service Mapping.
- Knowledge of Event Management.
- Experience with MID Servers.
- Understanding of Discovery patterns, credentials, schedules, and probes.
- Experience troubleshooting monitoring-tool integrations.
- Knowledge of CMDB Health, data quality, identification, and reconciliation.
- Understanding of CSDM concepts.
- Strong troubleshooting and analytical skills.
- Good knowledge of ServiceNow administration and configuration.
- Good cross-functional collaboration, team coordination, stakeholder management, and client communication.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience
4–7+ years of ServiceNow experience, with 2+ years of relevant ITOM/CMDB/Discovery experience preferred.
Preferred Certifications
- ServiceNow Certified System Administrator.
- ServiceNow CIS – Discovery.
- ServiceNow CIS – Event Management.
- ServiceNow CIS – Service Mapping.
- ITIL 4/5 Foundation.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills