Talent
Servicenow Platform Architect
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
ServiceNow Platform Architect
Location: Remote
Contract: Inside IR35
Duration: 12 Months (with potential extension)
Immediate start
Role Overview
We are seeking a high-caliber ServiceNow Platform Architect to lead the design and hands-on delivery of an enterprise-grade digital transformation programme. This role is focused on modernising IT operations and field service capability through ITSM, ITOM, and FSM integration.
You will act as the technical lead driving automated event-to-incident correlation across multi-platform telemetry, implementing dynamic FSM scheduling, and enforcing robust CMDB/CSDM 4.0 architecture.
Key Responsibilities
- Architectural Leadership: Define end-to-end platform architecture across ITSM, ITOM, and FSM, balancing Out-of-the-Box (OOTB) best practices with complex business requirements.
- Event-to-Incident Automation: Design and implement complex event correlation across heterogeneous telemetry tools, driving noise reduction and automated incident orchestration.
- FSM Dynamic Scheduling: Lead the architecture and optimization of Field Service Management dynamic scheduling, dispatcher mechanics, and workforce optimization.
- CSDM and Service Mapping: Establish and govern the CMDB/CSDM foundation to ensure accurate dependency mapping and event enrichment across the enterprise.
- Stakeholder Engagement: Partner with C-level client stakeholders, manage technical governance, and guide cross-functional delivery teams through implementation constraints.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Requirements and Skills
- Proven Architecture Track Record: Enterprise-scale delivery experience as a ServiceNow Architect across ITSM, ITOM, and FSM domains.
- Hands-on Integration and Event Management: Deep expertise in MID Server configuration, alert rules, transform maps, and multi-tool telemetry integrations.
- FSM Expertise: Demonstrated experience tackling real-world constraints in FSM dynamic scheduling and route/workforce optimization logic.
- Data Foundations: Expert knowledge of CMDB design principles, CSDM (Common Service Data Model), and Service Mapping.
- Governance: Ability to drive upgradeability, manage technical debt, and lead Architectural Review Boards (ARB).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred Certifications
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Certified Implementation Specialist (CIS) in ITOM Event Management, FSM, or ITSM
- ITIL v4 Framework knowledge
£400.00 - £450.00 / day
Talent International UK and its subsidiaries, Digital Gurus, Infinite Talent, and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the T&C's, Privacy Policy, and Disclaimers which can be found at talentinternational.co.uk.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location