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ServiceNow Senior Engagement Manager
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ServiceNow Senior Engagement Manager
A leading global IT services firm is appointing a ServiceNow Senior Engagement Manager to take accountability for delivery across a portfolio of Expert Services engagements.
The role is customer-facing and delivery-led. It is not a hands-on build position. The post-holder is responsible for keeping large, complex engagements to schedule and budget, and acts as the operational point of contact for resourcing, scheduling and invoicing decisions.
Responsibilities:
- Own end-to-end delivery against the statement of work
- Establish governance, maintain RAID logs and change control, and escalate in good time
- Schedule consultants across live engagements and address coverage gaps
- Prepare regular status reports covering utilisation, risk, actions and financial burn
- Work with finance and commercial teams on invoicing, actuals and forecasting
- Manage resource onboarding and offboarding, and hold the operational customer relationship
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Requirements:
- ServiceNow engagement or project management experience
- A background in professional services, a global systems integrator, or an IT services firm
- Strong platform knowledge across ITSM, ITOM, ITAM or workflows, sufficient to challenge solution design and integrations
- A track record of leading large, complex ServiceNow engagements
- ServiceNow certification, including CSA, CAD or CIS
- PMP or PRINCE2
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Engagement:
- Permanent
Location:
- Various UK locations
Working arrangement:
- Hybrid, three days on site
Package:
- £80,000–£120,000 basic, plus benefits and bonus
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