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ServiceNow Senior Technical Consultant
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ServiceNow Senior Technical Consultant
A leading global IT services firm is appointing a ServiceNow Senior Technical Consultant to design and deliver workflow solutions across Expert Services engagements.
The role is technical and customer-facing. The post-holder leads solution design, from workshops and specifications through configuration, integrations and testing, and is accountable for the quality of what the team delivers.
Responsibilities:
- Translate requirements into specifications and user stories aligned to business objectives
- Lead workshops to assess current-state processes and define the future-state design
- Design scalable ServiceNow workflow solutions and guide configuration, integrations and testing
- Review and validate technical deliverables, including work produced by partners or the customer
- Mentor consultants and maintain a consistent standard of implementation across engagements
- Apply AI where it improves the workflow, the decision or the documentation
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Requirements:
- ServiceNow professional services or consulting experience
- A background in professional services, a global systems integrator, or an IT services firm
- Strong platform knowledge across ITSM, ITOM, ITAM or workflows, with hands-on solution design and integration experience
- A track record of delivering complex ServiceNow solutions and guiding customers on business value
- ServiceNow certification, including CSA, CAD or CIS
- The ability to lead smaller engagements and coach other consultants
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Engagement:
- Permanent
Location:
- Various UK locations
Working arrangement:
- Hybrid / 2 - 3 days onsite
Package:
- £80,000–£120,000 basic, plus benefits and bonus
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