Mastek
ServiceNow Solution / Platform Architect
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We’re Hiring: ServiceNow Solution / Platform Architect
We’re looking for an experienced ServiceNow Solution / Platform Architect to join a UK Public Sector engagement.
- Location: UK Onshore
- Travel: Occasional travel to London / Leeds as required
- Clearance: SC Cleared – Mandatory
- Experience: 15+ years
- Sector: Public Sector
- Employment Type: Permanent / Contract
We are seeking an experienced ServiceNow Solution / Platform Architect to lead a strategic data architecture engagement within one of the UK's most high-profile public sector organisations.
This role is focused on transforming the ServiceNow platform into a trusted enterprise service management capability by establishing a robust data architecture, strengthening CMDB and CSDM maturity, and enabling future platform capabilities including AI, automation, Identity and Access Management, IT Asset Management and Enterprise Service Management.
Working alongside business stakeholders, process owners, as part of the established UK ServiceNow team, you will define the architectural direction that underpins the organisation's long-term ServiceNow roadmap.
This is an opportunity to influence a large-scale ServiceNow transformation where the quality of data architecture will directly determine the success of future platform investments.
Responsibilities
You will be responsible for:
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ServiceNow Platform Architecture
- Define the target-state ServiceNow data architecture
- Develop architectural principles for future platform growth
- Establish data standards and architecture guardrails
- Align ServiceNow architecture with enterprise architecture principles
- Review ServiceNow Licensing capabilities to provide:
- Current vs Unused
- Readiness for modernisation i.e., Licensing required
CMDB and CSDM
- Assess current CMDB maturity
- Develop a roadmap aligned to ServiceNow CSDM
- Rationalise CI structures and relationships
- Improve service dependency visibility
Data Architecture
- Identify authoritative data sources
- Map end-to-end data flows into ServiceNow
- Document transformation logic
- Define mastering rules
- Produce data lineage documentation
- Assess data readiness for future ServiceNow capabilities
Data Governance
- Define governance models for ServiceNow data
- Establish Data Owner and Data Steward responsibilities
- Develop RACI models
- Introduce data quality monitoring
- Align with existing organisational governance frameworks
- Recommend retention and sovereignty approaches
Platform Enablement
- Ensure the platform is architecturally ready for:
- Service Desk Modernisation
- Identity and Access Management integration
- AI Search
- Virtual Agents
- Workflow Automation
- ITOM
- ITAM
- Business Continuity Management
- Strategic Portfolio Management
- Enterprise Service Management expansion
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Stakeholder Leadership
- Engage senior business stakeholders, platform owner and process owners
- Present architecture recommendations to governance boards
- Provide strategic architectural guidance throughout delivery
Must Have Skills
Experience Required
Essential:
- Significant experience delivering enterprise-scale ServiceNow architecture
- Proven CMDB transformation and implementation experience
- Proven CSDM transformation and implementation experience
- Experience designing ServiceNow data architecture
- Experience leading consultations on ServiceNow platforms
- Public sector or highly regulated industry experience
- Excellent stakeholder management skills
- Experience developing governance frameworks
- ServiceNow Certified Technical Architect
Desirable:
- ServiceNow Certified Master Architect
- Certified Implementation Specialist qualifications
- Aligned to The Open Group Architecture Framework (TOGAF)
- ITIL v5
- Experience within UK Government Services
If you’re interested or know someone who could be a great fit, please send your CV at chaya@mastek.com
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Regards
Chaya
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