Experis UK
ServiceNow Technical Architect
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Technical Architect - ServiceNow ITOM
Location: Hybrid Preston 60% Onsite
Inside IR35
Clearance Required: Active SC Clearance
Nationality Requirement: Sole UK National
The Opportunity
We are looking for an experienced ServiceNow ITOM Technical Architect to support the design and delivery of ServiceNow IT Operations Management capabilities within a large-scale, complex enterprise environment.
This is a key architectural role where you will provide technical leadership across ServiceNow ITOM solutions, helping shape strategy, define architecture, and ensure successful delivery of scalable, secure, and maintainable solutions.
Key Responsibilities
- Lead architecture and solution design activities for ServiceNow ITOM implementations.
- Define technical architecture across:
- Discovery
- Service Mapping
- Event Management
- Cloud Discovery
- CMDB
- Provide governance and technical assurance across delivery teams.
- Design integrations between ServiceNow and enterprise monitoring and infrastructure tools.
- Support solution estimation, planning, and architectural approvals.
- Collaborate with stakeholders to define requirements and future-state roadmaps.
- Ensure CMDB design supports operational processes, service visibility, and reporting needs.
- Provide technical leadership and guidance to developers, administrators, and project teams.
- Support client presentations, solution reviews, and bid activities where required.
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Essential Skills & Experience
- Proven experience working as a ServiceNow Architect.
- Extensive hands-on experience delivering ServiceNow ITOM solutions.
- Strong expertise in:
- Discovery
- Service Mapping
- CMDB
- Event Management
- Cloud Discovery
- Experience integrating ServiceNow with enterprise monitoring and infrastructure platforms.
- Strong understanding of ITIL and enterprise service management principles.
- Experience designing secure, scalable, and enterprise-grade ServiceNow solutions.
- Excellent stakeholder management and communication skills.
- Experience working within complex enterprise environments.
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Desirable Skills
- Operational Intelligence / AIOps experience.
- ServiceNow Certified Technical Architect (CTA).
- ServiceNow Certified Master Architect (CMA).
- ServiceNow ITOM certifications.
- ServiceNow Certified System Administrator.
- Experience working within regulated, secure, or defence environments.
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