Forsyth Barnes
ServiceNow Technical Architect
London
£85k – £104k/yr
Posted about 12 hours ago
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Key Responsibilities
Solution Architecture
- Lead the architecture and design of enterprise ServiceNow solutions across the full project lifecycle.
- Translate business requirements into scalable, secure, and supportable solution designs.
- Produce high-quality solution architectures aligned to ServiceNow best practice.
- Design solutions that balance business needs, technical quality, and long-term platform sustainability.
Technical Leadership
- Provide architectural guidance to project teams throughout delivery.
- Collaborate with Platform Owners, Technical Consultants, and Developers to ensure solutions align with architectural standards.
- Support technical decision-making, design reviews, and governance activities.
- Promote engineering best practice across the ServiceNow Practice.
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Platform Governance
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- Contribute to architectural standards, governance frameworks, and technical roadmaps.
- Promote reuse, standardization, and maintainable solution design.
- Ensure solutions align with ServiceNow platform strategy and industry best practice.
Stakeholder Engagement
- Build trusted relationships with technical and business stakeholders.
- Communicate complex technical concepts clearly to both technical and non-technical audiences.
- Support pre-sales activities, technical workshops, and solution discussions where required.
Requirements
- Hold, or be eligible to obtain, UK Security Clearance (SC)
- Significant experience designing enterprise ServiceNow solutions within complex enterprise or multi-client environments.
- Experience working as a ServiceNow Architect, Technical Architect, Principal Consultant, or Lead Consultant with solution design responsibilities.
- Strong understanding of ServiceNow platform architecture and solution design principles.
- Strong architectural experience across one or more core ServiceNow product areas (e.g., ITSM, ITOM, CSM, or HRSD), with the ability to design solutions across the wider ServiceNow platform.
- Experience designing enterprise integrations using APIs, IntegrationHub, and common integration patterns.
- Good understanding of ServiceNow platform capabilities, extensibility, and development best practice.
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Skills
ServiceNow Architecture
Solution Design
ITSM
ITOM
CSM
HRSD
API Integration
IntegrationHub
Platform Governance
Stakeholder Engagement
Technical Leadership
Enterprise Integration
Location