Universal Business Team
Servicing Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Servicing Administrator
Location: Havant, UK
Hours: Monday to Friday 08.00am-4.30pm (Office Based)
Salary: Up to £30,000 DOE + Company Bonus
Are you highly organised, process-driven, and at your best when keeping multiple moving parts under control? Do you enjoy providing excellent customer service while ensuring nothing slips through the cracks behind the scenes?
If this sounds like you, a fast-growing healthcare solutions business is looking for a Servicing & Customer Service Administrator to join its expanding operations team.
About the Company
Our client is an innovative organisation experiencing significant growth, with a mission focused on improving people's quality of life through specialist healthcare solutions. The business has grown rapidly and prides itself on its collaborative culture, customer-first mindset, and commitment to developing its people.
What’s the role about?
This is a varied position combining servicing administration with customer service support. You'll play a key role in ensuring customers receive a professional after-sales experience while helping the operations team manage servicing activities, repairs, maintenance schedules, and product trials.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Coordinate servicing, repair, and maintenance requests from initial booking through to completion.
- Schedule engineer visits, workshop repairs, and customer call-outs.
- Maintain servicing records, customer updates, and preventative maintenance schedules.
- Respond professionally to customer calls, emails, and after-sales enquiries.
- Manage customer expectations by providing accurate updates and clear communication.
- Coordinate demo, trial, and hire equipment, including stock tracking, returns, and redeployment.
- Complete hire administration and invoicing while ensuring records remain accurate and up to date.
- Liaise with engineers, warehouse teams, operations colleagues, and sales teams to ensure excellent service delivery.
- Track outstanding actions and ensure follow-up activities are completed efficiently.
About You
You'll be someone who:
- Has strong administrative and organisational skills.
- Enjoys working in a fast-paced environment with multiple priorities.
- Delivers exceptional customer service over the phone and via email.
- Has excellent attention to detail and a process-driven approach.
- Is confident using business systems, spreadsheets, and internal databases.
- Takes ownership of tasks and follows them through to completion.
- Works collaboratively and brings a positive, can-do attitude.
- May have experience in customer service, servicing administration, operations support, logistics, after-sales, or coordination roles.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What’s in it for you?
- Salary up to £30,000 depending on experience.
- Company-wide bonus scheme.
- Genuine career progression opportunities within a rapidly growing business.
- Full training and ongoing development support.
- Supportive culture with a fully stocked kitchen, on-site parking, pension scheme, and flexibility when needed.
- 23 days holiday plus statutory holidays.
Ready to Find Out More?
This is an excellent opportunity to join a growing organisation where your contribution will be recognised and where genuine development opportunities exist for ambitious individuals. If you're looking for a role that combines administration, customer service, and operational coordination, we'd love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location