Newham Council
Sessional Contact Supervisor
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Contact Supervisor (sessional)
Family contact centre
£16.13 ph upon passing probation this will rise to £16.83 plus holiday pay.
Zero hour contract (Candidate expected to provide up to 20 hours per week across weekdays and Saturday)
Closing date: 09/10/2026
Applicants need:
Direct experience working with Children and families to be shortlisted
About the Role
We are seeking Contact Supervisors to oversee and support contact sessions for children and families involved in proceedings. The ideal candidate will possess strong safeguarding knowledge, excellent communication skills, and the ability to manage sensitive situations with empathy and professionalism. You will be responsible for supervising and facilitating contact between children and their families, ensuring that sessions are safe, positive, and in line with legal and welfare guidelines.
The role requires a strong understanding of child protection procedures, the ability to manage challenging behaviours, and a commitment to promoting the well-being of children. The ideal candidate will be adaptable, proactive, and able to maintain clear and accurate records while working collaboratively with social workers, families, and legal professionals to support the best outcomes for children and families in proceedings. Candidate must be able to offer up to 20 hours a week and be available to work across Monday – Saturday 10 - 6pm.
Benefits
- Competitive rate of pay
- Holiday pay and option to join the local authority pension scheme
- Training, supervision and support
Day to Day Responsibilities
- Observe and facilitate contacts between children and families who are in proceedings and or the care of the local authority.
- Managing risk and intervening as necessary to safeguard children
- Supervise contacts within the centre, via video links and or in the community
- Write contact reports to an agreed format making accurate observations and recordings of each session
- Child Protection and Safeguarding Children and working as part of a team.
Experience
- Proven experience working with children and families, particularly in child protection or family support services.
- Strong understanding of child protection policies.
- Experience working in a multi-disciplinary environment, collaborating with social workers, Guardians and other agencies.
- Experience working with children and families, ideally gained as a Child Contact Supervisor.
- Knowledge and experience of child development and parenting is essential.
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Skills
- Excellent communication skills, both verbal and written, with the ability to engage effectively with children, families, and professionals.
- Strong observational skills to assess and report on contact sessions objectively and accurately.
- High level of empathy and emotional intelligence to manage sensitive situations with professionalism and care.
- Ability to remain calm under pressure and handle challenging behaviours constructively.
- Strong organizational skills and attention to detail for maintaining accurate records and managing case files.
- Understanding of safeguarding practices, confidentiality, and professional boundaries in a child protection context.
- Strong problem-solving and decision-making skills, with the ability to handle conflicts or difficult situations effectively.
- A non-judgmental, child-centered approach focused on promoting positive outcomes for children and families.
- Good communication and report writing skills to accurately document observations and provide clear, concise reports.
Qualifications and Additional Requirements
- NVQ Level 2 or above in a relevant qualification related to working with children and families.
- Relevant qualifications in social work, child care, or a related field are desirable.
- A commitment to safeguarding and promoting the welfare of children, young people, and vulnerable groups.
- All applicants will be required to complete an enhanced DBS and an annual Childcare Disqualification Disclosure.
Rehabilitation of Offenders Act 1974 (Exceptions)(Amendment) Order 1986
We would draw your attention to the following statement: "Because of the nature of the work for which you are applying, this post is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act, 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Order 1986. Applications are, therefore, not entitled to withhold information about convictions which for other purposes are 'spent' under the provisions of the Act".
Job Type
Zero hour contract
Schedule
- Flexitime
- Monday to Friday
- Weekend availability
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Additional Information
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.
The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.
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