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Senior Oversight Settlement Manager
Location: London, UK (and oversight of Pune, India team) Company: FIS
Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entertaining, passionate, and fun.
About the Role
The Senior Oversight Settlement Manager will provide Operational Oversight Management for the day-to-day running of operational teams supporting Platform Securities, including:
- Custody Team UK
- Settlements
- Error Repair Team
- Account Opening/Due Diligence
Key Responsibilities
This role ensures activity is managed effectively, risks are controlled, responsibilities are clear, and service delivery meets agreed standards. Key duties include:
- Acting as a leadership figure, providing direction, support, and technical oversight to the teams.
- Supporting senior management with:
- Client servicing
- Operational governance
- Continuous improvement
- Audit readiness
- Maintaining strong operational control across listed teams, including oversight of the Pune, India location, ensuring:
- Clear ownership, roles, and responsibilities
- Consistent adherence to procedures
- Team capability development via coaching and training
- Taking a proactive approach to:
- Risk identification
- Process improvement
- Issue escalation and resolution
Leadership & Accountability
- Provide strong leadership to team members across UK and Pune, India:
- Coaching performance & quality assurance
- Competence & training oversight
- Collaborate with other team leaders to:
- Share best practices
- Support cross-location delivery
- Maintain consistent operational standards
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Key Oversight Responsibilities
- Settlement lifecycle oversight – control, monitor, and ensure progress aligns with service standards.
- Operational oversight – guarantee accountability, effective controls, and escalation routes for teams.
- Pune team coordination – maintain standards and escalation processes for India operations.
- Ownership & accountability – Document team roles, responsibilities, decision points, and escalation protocols.
- Cross-functional coordination – Manage dependencies and issues between custody, settlements, error repair, and account opening teams.
- Training & capability development:
- Coach teams on settlement processes, controls, risk indicators, and compliance.
- Ensure competence evidence for audit readiness, performance tracking, and succession planning.
- Exception management – Investigate, document, and remediate aged items, breaks, and escalations.
- Documentation updates – Regularly review and refine settlement procedures.
- Compliance & audit readiness – Maintain strong first line of defense control while ensuring adherence to:
- FCA rules
- Regulatory & client requirements
- Team performance oversight – Track remediation actions, operational risks, and ensure client-focused culture.
What You’ll Bring
Experience
-
Extensive experience in settlements operations, including:
- Oversight of settlement processes
- Exception management & aged items handling
- Controls, reconciliations, and escalation management
- Measuring and achieving SLA targets
-
Strong UK and US settlement market knowledge, covering:
- Settlement cycles, cut-off times, custody chains, and operational risks
-
Multi-custodian experience including:
- Managing queries
- Direct fund dealing and settlement requirements
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- Proven people management experience, including:
- Leading and coaching teams
- Performance management & succession planning
- Building a control-focused culture
Requirements & Knowledge
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Experience ensuring compliance, audit, and risk management considerations:
- Audit reports, control evidence, and remediation actions
-
Core knowledge in:
- Investment operations & service delivery
- Regulatory risks (client impact, conduct, and operational controls)
-
Understanding of:
- Investment product settlement dynamics
- Treating Customers Fairly principles
- Training and competence frameworks
Skills & Attributes
- Strong communication skills, influence ability, and passion for resolving issues
- Commercial awareness – Understanding of service quality, risks, and client impact
- Analytical and target-driven mindset, with a results-focused approach
- Nurturing leadership – Inclusivity, transparency, accountability, and collaboration
- Fine judgement under high-pressure environments
What We Offer You
- Diverse, high-impact role with amplified responsibility and growth opportunities.
- An international, modern work environment with a dedicated, professional team.
- Access to continuous professional development and training.
- A competitive salary & benefits package.
- Opportunities to work on relevant, transformational challenges in financial services & technology.
FIS Commitment: Privacy & Sourcing Model
FIS is committed to the protection of privacy and security of personal information.
Sourcing Model FIS primarily operates through direct sourcing. Unsolicited CVs only from preferred recruitment suppliers are accepted.
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