Wrightbus
Sevice Desk Analyst Level 2
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We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications.
All applicants must hold valid right to work in the UK. Please be aware that we are unable to provide visa sponsorship for this position now or in the future.
Wrightbus is the fastest growing production company in Europe. We are looking for a Service Desk Analyst Level 2 who will be responsible for providing IT support to internal customers, both on-site and remotely.
The Role:
- Provide Day-to-day support and maintenance of company’s LAN, WAN, Wi-Fi and Firewall infrastructure.
- Diagnose and resolve hardware and software issues.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Update customer data and produce activity reports.
- Work within Active Directory/Group Policies/M365 Admin
- Contribute to ongoing improvement projects.
- Log incidents and respond to service requests accurately
- Experience in managing and resolving IT Infrastructure and security incidents, conducting root cause analysis and implementing corrective actions.
- Maintain detailed records of incidents and resolutions.
- Investigate and troubleshoot technical issues related to desktops, laptops, printers, and mobile devices.
- Collaborate with colleagues to identify root causes and implement solutions.
- Coordinate with external vendors for hardware and software problem resolution.
- Create and update knowledge base articles for common issues.
- Document procedures and best practices for future reference.
- Provide basic training to end-users on IT tools and applications.
- Promote self-help resources to empower users.
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The Requirements
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- 4 years Equivalent experience in supporting, implementing, and managing IT services.
- Incident logging & resolve
- Troubleshooting users IT issues.
- End user IT support.
- Hands on experience using and administering Active Directory, Office 365, desktop applications
- Proven experience in network administration, configuration and securing network environments.
- Demonstrates an analytical approach to problem solving.
- Communicates fluently orally and in writing in English.
- MS Windows 10/11
- Wired & wireless network troubleshooting.
- MS Teams
- MS Office
- Active Directory
The Benefits:
- Discretionary bonus
- Life Insurance
- Medicash scheme
- Discount with local businesses e.g. Galgorm Spa Resort and McAtamney’s.
- Free car parking
- Canteen
- Career progression
- Professional development
- Flexitime
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