Role: Band 6 Health Adviser

The SHL team are looking to recruit an experienced, motivated and enthusiastic individual to join us as a full time Band 6 Health Adviser, working full time 37.5 hours, Monday to Friday.

About Us

We are a modern, innovative and expanding online sexual health service and work with service users across London.

Key Responsibilities

• Manage a range of worklists during working days.
• Manage STI and HIV results over the telephone and online.
• Appropriately manage service users who trigger a safeguarding call back and refer for support into ongoing care.
• Work independently and multi-task using multiple contact methods including texting, calling and emails.
• Possess excellent interpersonal and communication skills.
• Work with a diverse range of clients in an innovative sexual health setting.

Working Conditions

We work remotely and in the office at the Chelsea and Westminster site. The post holder will need to ensure that they provide a patient-focused service at all times. The post is mainly online working and non-patient facing.

Main Duties

• Work independently within a team of junior and senior health advisers as the initial point of telephone contact for patients diagnosed with sexually transmitted infections through the e-Service that require management, treatment and follow up.
• Confidently and appropriately manage service users (SU's) who trigger a safeguarding call back, and facilitate SU's in accessing any support they require, including any child or adult safeguarding referrals, and be aware of when to escalate a concern as urgent, such as a recent sexual assault.
• Provide telephone based pre and post HIV test counselling, including managing reactive HIV results. Manage any other blood borne virus results and provide the information and guidance required by the SU to ensure they are managed safely and appropriately into ongoing care.
• Oversee the e-service recall system in partnership with the HA team and man the HA phone line during their working day.