Nuffield Health
Shaping the Future of Fitness: Deputy General Managers
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Shaping the Future of Fitness: It Starts with You
Deputy General Manager
Consumer Sites
Greater London
Surrey
Very competitive salary + bonus
Excellent Company Benefits
Are you a Multi-site Deputy General Manager within the Greater London region with a proven track record of success in the fitness or consumer industry?
Do you thrive in a fast-paced, people-focused environments where operational excellence and member experience go hand in hand? If so, we want to hear from you.
We’re building a talent pool of exceptional Deputy General Managers to support leading our gyms and teams in our Fitness & Wellbeing Clubs. Whether you’re actively looking or simply open to future opportunities, this is your chance to connect with a forward-thinking organisation that values leadership, innovation, and wellbeing.
We’re Looking For:
As a Multi-Site Deputy General Manager, you’ll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.
You’ll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
As our Multi-Site Deputy General Experience Manager, you will:
- Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.
- Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.
- Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.
- Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming.
- Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.
- Deputise for the General Manager.
- Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What you’ll do:
As a Multi-site Deputy General Manager, you’ll be the heartbeat of our club—leading with integrity, clarity, and purpose. You’ll take full ownership of daily operations, including complete P&L accountability.
Your leadership will inspire your team to exceed sales targets and deliver exceptional member experiences. You’ll confidently tackle operational, financial, and people challenges with creativity and drive, implementing innovative strategies to boost performance and grow our local presence. With a sharp eye for detail, you’ll uphold exceptional operational standards and champion the power of fitness and wellbeing.
Why Join Our Talent Pool?
If you’re ready to lead with energy, integrity, and a passion for excellence, we’d love to hear from you.
Register your details today to hear about exciting General Manager opportunities as they arise and connect with like-minded professionals.
It starts with you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location