MUFG Pension & Market Services
Share Plans Administrator
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Overview
The Share Plans Administrator will join the team based in our central Leeds office on a hybrid basis. This means you’ll need to be within commuting distance to enable you to be in the office each week with your colleagues. The role holder will be responsible for providing operational oversight and support for the administration of the share plan services that are delivered to clients and their employees. You’ll ensure that daily activities are completed in line with agreed service level agreements, with a strong focus on accuracy, quality, and exceptional customer service.
You will maintain client records, monitor Global Capability Centre (GCC) processing activity, and ensure that all tasks are executed in compliance with internal procedures and regulatory requirements. The Share Plans Administrator will play a critical role in identifying and escalating issues, supporting continuous improvement, and ensuring that operational risks are managed effectively.
You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services, joining a network of experienced, innovative, and dedicated individuals across multiple teams and countries. There are numerous opportunities to learn new skills and develop in your career with the support you need to succeed.
Benefits
- 26 days annual leave, plus a wellbeing day and a volunteer day, bank holidays, and the opportunity to buy up to 5 days’ extra each year
- Parental leave and Gender Transition leave
- Health, wellbeing, and lifestyle rewards and discounts that can be tailored to support you and your family. Everything from:
- Discounts on retail and socializing
- Travel and technology
- cycle2work scheme
- A host of gym and fitness subscriptions
- Car Salary Sacrifice scheme
- Appreciate programme: Employee recognition for colleagues demonstrating our values
- Company Pension Scheme and Life Assurance
- Employee Assistance Programme
- Talent Referral Programme
- Medical insurance
- Learning & Development – Development opportunities at your fingertips via self-paced learning and access to LinkedIn Learning
What you need
As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too. You will need:
- Excellent verbal and written communication skills, with the ability to consistently demonstrate integrity and professionalism whilst respecting interactions with colleagues, clients, and participants
- Exceptional attention to detail, ensuring accuracy and a ‘right first time’ approach across all tasks and completed documentation
- Strong time management and organizational skills, with the ability to manage multiple processes independently and adapt to changing priorities
- A customer-focused mindset, underpinned by a solid understanding of what constitutes excellent service within a regulated environment
- Effective problem-solving abilities, with the capability to resolve complex issues independently, escalating appropriately when required
- A collaborative team ethic, with a willingness to support others and take on additional responsibilities when required to ensure team success
- Accountability and ownership, demonstrated through proactive engagement with tasks and a commitment to delivering high standards
- A commitment to continuous development, with a proactive approach to self-improvement and the ability to evidence learning and growth
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Day to Day
- Support the delivery of a simplified, customer-focused service, by identifying opportunities for process optimization and leveraging technology and innovation within the share plans function
- Maintain expert knowledge of share plan products, procedures, and regulatory requirements, ensuring all mandatory training and ongoing learning is completed within the required timeframes
- Identify and propose process improvements that enhance the client and participant experience, collaborating with peers and supervisors to implement changes
- Ensure all tasks are completed in line with agreed procedures and Service Level Agreements (SLA’s), maintaining high standards of accuracy and service quality
- Accurately process and verify documentation related to share plan events, including purchases, sales, maturities, launches, and leaver activity
- Collaborate with offshore teams to ensure oversight controls are applied and service delivery is consistent
- Monitor management information (MI), including complaints, risk events, and operational metrics, escalating issues as appropriate
- Contribute to a positive team environment by supporting colleagues, sharing knowledge, and participating in team meetings and huddles
- Assist in the implementation of process and business changes, promoting a constructive and adaptable approach
- Uphold company values in all interactions and day-to-day responsibilities
- Ensure key controls are executed within required timeframes and follow through on any issues to resolution
- Perform duties in accordance with relevant regulatory frameworks, including CASS and MiFID II, in addition to maintaining full compliance with internal policies, procedures, and FCA regulations
- Promote a risk-aware culture and report any incidents or breaches in line with established protocols
The above list of key accountabilities is not an exhaustive list and may change from time to time based on business needs.
About Us
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely, and responsibly.
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Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient, and scalable services, purpose-built solutions, and modern technology platforms that deliver world-class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management, and connect people with their assets through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity, and data insights.
Our MUFG Corporate Markets Division
Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, the United Kingdom, and Europe.
Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market-leading digital technology provided by our Technology division.
MUFG Pension & Market Services is building a dynamic, client-focused, caring, and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy, and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support, and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status, or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
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