asmodee
Shared Admin Team Manager
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Admin Team Manager
The Admin Team Manager will oversee the Admin team which spans across Sales & Purchasing to ensure the smooth execution of daily operations, alignment with organisational goals, and delivery of excellent service to internal and external stakeholders.
This role entails supervising, mentoring, and supporting the team of administrators, ensuring tasks are completed efficiently, customer satisfaction is maintained, and sales targets and Purchasing Suppliers are supported effectively.
Beyond the day-to-day management of the team, the role carries a broader strategic remit to review and improve administrative processes and systems across the whole of asmodee with the aim to establish an Admin Team which spans across the business. The individual will be expected to identify opportunities to drive efficiencies, streamline ways of working and ensure best practice is consistently applied across the business.
In addition, the role is expected to liaise strongly and regularly with the other Sales managers, Buyers and the Sales & Purchasing Channel Controllers to ensure continued operational efficiency within sales and purchasing relating to administration duties and process is driven and achieved.
Key Accountabilities
- Team Leadership: Manage and mentor Admin Team (both Senior and Junior roles) to ensure day-to-day coordination and successful handling of duties.
- Operational Excellence: Maintain accurate and up-to-date customer, sales order, and system data. Oversee order processing, tracking, reporting, and addressing customer queries.
- Collaboration: Act as the key point of escalation for customer and retailer issues, liaising with departments to resolve sensitive cases efficiently.
- Process Improvement: Drive continuous improvement in administrative processes and customer service delivery to effectively contribute to the sales function’s success.
- Customer Service: Ensure that team members deliver a high-quality experience to customers and retailers while addressing queries, providing order updates, or resolving complaints.
- Coordination: Collaborate with Marketing to organise and distribute promotional materials, such as new product release sheets, images, and related content.
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Key Responsibilities
- Provide leadership and support for the Admin team on operational tasks and individual development.
- Conduct performance reviews and provide constructive feedback to foster growth in the team.
- Delegate responsibilities effectively to balance workloads and meet deadlines.
- Oversee the accurate setup of customer accounts in the sales system by team members.
- Ensure problem logs are dealt with accurately and timely for internal and external customers.
- Oversee sample and event stock ordering for Sales department.
- Oversee event order processing and reporting.
- Maintain top data quality standards, ensuring customer records, order data, and marketing lists are updated consistently.
- Address complex or escalated queries, including raising logs for system or process-related issues.
- Coordinate with couriers, distribution teams, and other stakeholders to resolve delivery or Proof of Delivery (POD) queries efficiently.
- Supervise the compilation of sales data and reporting on behalf of the team for internal or external use.
- Work with Sales and Distribution teams to align operational goals and ensure seamless customer order processing.
- Facilitate communication between departments for marketing material requests, new product data, or customer service inputs.
- Compiling data and sales reports, manipulating data on Excel for specific retailers and for internal reporting.
- Always exhibits the correct behaviours as well as delivering the required result.
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Profile description
What are we looking for
Essential
- Strong interpersonal skills with ability to quickly establish rapport and build trust
- Confident communicator both verbal and written
- Ability to multi-task and be adaptable to changing demands and priorities
- Work well under pressure
- Strong team player but happy to work independently
- Positive and enthusiastic with a passion to learn and deliver fantastic customer service
- Resilient and determined
- Intermediate Excel skills
- Proven history of driving improvements to process and understanding of RACI’s and SOP
Desirable
- Previous experience in a sales support role
- Interest in gaming
We offer
Why join asmodee? We offer an opportunity to learn and develop in a growing company working with wonderful people and products. In addition to a competitive salary, you will receive a great benefits package including 24 days holiday, rising with service (+ bank holidays), a day off to take for your birthday or as a wellbeing day, private medical insurance and staff discount on all our products! We offer a hybrid working environment in some of our roles, offering flexibility to balance work and life.
Our Commitment
Our purpose is Bringing People Together. To us that means all kinds of people, no matter their perceived differences. We strive to create a workplace where everyone feels empowered to show up as their full and authentic selves. asmodee is committed to ensuring equal opportunities and fairness of treatment in the workplace for all employees and job applicants. Our aim is to provide a working environment where everyone is treated with respect and dignity.
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