Shared Services Partnership
Shared Lives Administrative Officer
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Job Details:
Job Reference: HCC624104
Salary Range: £27,780 - £30,564 per annum
Work Location: Nashe Way, Fareham (Hybrid working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 13 August 2026
Early applications are encouraged as we may close the advert ahead of the stated closing date.
The Role:
Join our friendly team as a Shared Lives Administrative Officer and help make a real difference to people's lives every day. This is an exciting opportunity to join a supportive and passionate team delivering a life-changing service across Hampshire. As the first point of contact for carers, professionals and members of the public, you'll play a key role in the success of the service, providing high-quality administrative support while contributing to service development, stakeholder engagement and data analysis.
Working as part of our small, close-knit team, no two days will be the same. You'll support our growing network of carers, help drive service improvements and play an important part in shaping the future of Shared Lives. Alongside a variety of vital administrative responsibilities, you'll ensure the smooth and efficient running of the service while helping us achieve the best outcomes for the people we support.
What you’ll do:
- Act as the first point of contact for carers, professionals and members of the public, providing a responsive and professional service.
- Produce and analyse performance data, reports and statistics to support service improvement and decision-making.
- Provide advice and guidance on policies, processes and digital systems, supporting carers and colleagues to work effectively.
- Monitor and improve administrative processes, helping to ensure an efficient, compliant and high-quality service.
What we’re looking for:
- Strong administrative and organisational skills, with the ability to manage a varied workload.
- Confidence in analysing data and producing accurate reports and performance information.
- Excellent communication and relationship-building skills, with a customer-focused approach.
- Strong IT skills, including experience using Microsoft Office and digital systems.
- Ability to work independently, use initiative and identify solutions to problems.
- Understanding of confidentiality, GDPR and safeguarding responsibilities.
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Take a look at our Candidate Pack for more information about the Shared Lives Administrative Officer role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.
Why join us?
- Make a difference: Join a growing service supporting carers, service users and colleagues. Through improving systems, analysing data and managing enquiries, you'll play a key role in the continued success of Shared Lives across Hampshire.
- Career growth: Access to a wealth of rewarding career choices.
- Professional development: Supportive supervision and continuous learning opportunities.
- Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
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Other job titles you may be searching for: Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator.
Values Based Recruitment:
We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.
Additional Information:
Shared Lives Administrative Officer Candidate Pack
Vetting Requirements:
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
For general enquiries, please contact care.careers@hants.gov.uk
For an informal chat about the role, please contact Helen Bradshaw, Unit Manager helen.bradshaw@hants.gov.uk
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
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