Gousto
Shift Coach Team Leader
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Company Description
Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. Gousto customers choose recipes they like to cook and ta-dah - we deliver the perfectly measured ingredients to their door. Skip the supermarket queue, and create delicious meals! It’s an incredibly exciting time to join our team - and we’re a friendly bunch!
Job Description
Location
Based at our Warrington Warehouse on Omega South WA5 3TZ (this is a site based role)
Hours
We can explore flexible working patterns that would fit both business and your personal needs. With regular flex to support nights (twilight or early hours)
Pay
£16.50 per hour
We have an exciting opportunity for an L&D Shift Coach Team Leader to join our People Operations Team at our Warrington site, reporting to the site Operational Training Lead. You will be part of a team dedicated to building technical and behavioural capability through high-quality training and coaching.
In this role, you will lead and develop our Shift Coach team to deliver consistent on-the-job training. You’ll be a key partner to our operations, helping to ensure everyone on site has the skills and knowledge they need to succeed safely and effectively. Success in this role means driving a culture of continuous learning and operational excellence while ensuring our training records remain accurate and compliant.
Core Responsibilities
- Lead, support, and develop the Shift Coach team to deliver effective on-the-job training and coaching
- Deliver practical training across all operational areas to ensure colleagues achieve competence safely
- Co-ordinate site inductions for new colleagues, embedding key knowledge and behaviours from day one
- Facilitate annual and refresher learning modules, including Health & Safety and inclusion-focused sessions
- Partner with agency providers to ensure compliance with legal training requirements and support for all learners
- Collaborate with the Operational Training Lead to prioritise training needs in line with site goals
- Maintain accurate training records and compliance documentation for all site-based colleagues
- Manage payments for external training providers using the company finance system
- Analyse learning data to identify trends and opportunities for further improvement
- Work closely with Operations, Engineering, and Food Technical teams to align learning with site priorities
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Who You Are
- Experience leading, coaching, or mentoring others within a manufacturing or production environment
- Skilled at delivering clear instructions and feedback to diverse audiences
- Ability to build confidence in others through supportive, hands-on coaching
- Comfortable using digital tools and systems to track and improve training outcomes
- Strong collaborative skills with a track record of partnering across different teams
- Proactive approach to problem-solving and driving continuous improvement
- Ability to adapt coaching styles to meet the needs of different learners
- Knowledge of Health & Safety, quality assurance, and production processes
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Qualifications
- Level 3 Award in Education and Training (AET) or a willingness to work towards this
- Level 3 Food Safety or a willingness to complete this within 6 months of joining
Additional Information
Benefits
- 23 days paid leave (plus bank holidays) which increases annually
- 40% Gousto discount and your first Gousto box FREE
- 15% Gousto discount for friends and family
- Pension and Healthcare
- Access to Aviva digital GP and wellness app
- Gym membership
- Employee assistance, discounts, and cashback via TelUs Health
- Cycle to work scheme
- Hot food canteen and staff shop with food freebies
Equal Opportunities
Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner! Whether it is creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto.
We are committed to equality of opportunity across our organisation. At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner.
If you need reasonable adjustments at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you like what you’ve read about Gousto and want to find out more please click I’m interested below to apply!
#LI-Onsite
Employee Type
FTE - Full Time
Hourly Pay
£16.50
Division
Operations Fulfilment
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