The Wendy's Company
Shift Manager
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Shift Manager
Lead the Team. Delight Every Customer. Grow Your Career.
At Wendy's, we're all about great food, great people, and creating great experiences. As a Shift Manager, you'll be at the heart of our restaurant operations, leading teams, inspiring others, and ensuring every customer leaves with a smile.
This is an exciting opportunity to join a brand-new Wendy's restaurant and be part of the founding leadership team from day one.
You'll play a key role in shaping the culture, developing a high-performing team, and helping establish Wendy's as a favourite destination within the local community. If you've ever wanted the chance to make your mark in a new restaurant opening, this is it.
This is an exciting opportunity for a people-focused leader who thrives in a fast-paced environment and is ready to take the next step in their hospitality or retail career. Whether you're already managing shifts or looking to move into leadership, we'll provide the training and support to help you succeed.
What You'll Be Doing
As a Shift Manager, you'll play a key role in delivering exceptional customer experiences while supporting the day-to-day running of the restaurant. You'll:
- Lead and motivate team members during your shift
- Create a positive, energetic, and inclusive team environment
- Ensure food quality, food safety, and cleanliness standards are always maintained
- Support the training, coaching, and development of crew members
- Help manage labour, productivity, and shift performance
- Handle customer feedback professionally and resolve issues quickly
- Complete opening and closing procedures and ensure restaurants are ready for business
- Support the Restaurant General Manager in achieving operational and financial goals
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What We're Looking For
We're looking for leaders who bring energy, positivity, and a passion for people. You'll ideally have:
- Previous experience in hospitality, retail, customer service, or a similar fast-paced environment
- Experience supervising or leading a team
- Strong communication and problem-solving skills
- The ability to stay calm under pressure and multitask effectively
- A genuine passion for delivering outstanding customer service
- Flexibility to work various shifts, including evenings and weekends
- A commitment to maintaining high food safety and operational standards
Why Wendy's?
When you join Wendy's, you become part of a globally recognised brand that's growing across the UK. We offer:
- Competitive pay
- Career progression opportunities
- Structured training and development programmes
- Leadership development and coaching
- A supportive team culture
- The opportunity to make a real impact every day
- The unique experience of helping launch and establish a brand-new restaurant
Opportunities to Grow
As a Shift Manager, you'll have the opportunity to build expertise across a variety of leadership areas, including:
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- Operations Leadership - Lead successful openings and closings, ensure operational excellence, and drive shift performance.
- Kitchen Leadership - Champion food quality, production standards, and food safety while developing kitchen team members.
- Customer Service Leadership - Create memorable customer experiences, coach teams on service excellence, and foster a culture that keeps customers coming back.
Ready to Join Wendy’s Family?
If you're passionate about people, love working in a fast-paced environment, and are excited by the opportunity to help launch a brand-new Wendy's restaurant, we'd love to hear from you. Apply today and help us delight every customer, every day.
Company Description
The Wendy’s Company is a global quick-service restaurant brand founded in 1969 in Columbus, Ohio, built on the promise that “Quality Is Our Recipe®.” Wendy’s is widely recognized for made-to-order square hamburgers using fresh, never frozen beef* in key markets, as well as freshly prepared salads, chili, baked potatoes, and the iconic Frosty® dessert. The company is committed to doing the right thing and making a positive impact, notably through its support of the Dave Thomas Foundation for Adoption® and the Wendy’s Wonderful Kids® program. With more than 7,000 restaurants worldwide employing hundreds of thousands of people, Wendy’s aims to be the world’s most thriving and beloved restaurants.
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