Twinings
Shift Manager
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Application Deadline: 23 September 2026
Department: Andover Supply Centre
Location: Andover
Description
Great People Work Here
Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which will value you and encourage you? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.
We’re looking for people who don’t just come here, but who want to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.
Role Overview
The Shift Manager is a key role within the Supply Centre Manufacturing Operations and is integral to delivering our Supply Centre aims.
As a key communicator for ASC Andover Supply Centre (Andover Manufacturing facility supplying into UK&I Market), the role will provide clarity on our direction and vision and through focused support and development of individuals in a shift environment, the Team Leader will build a team to deliver safe, premium quality products to customers on time and at minimum cost.
The Shift Manager is a role model for the team (Technicians, between 5-10) and will work in a rotating double days 6am – 2pm, 2pm – 10pm. (to include infrequent night working if required, flexibility as and when business requires). There is also a requirement for day shift work for project purposes.
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Key Responsibilities
- Work with the operations teams to deliver process improvements
- Monitoring and evaluation/sign off of documentation for audit compliance in the shift.
- Raising, investigating Quality Non-conformances.
- Conducting some quality inspection checks/camera validation if required.
- Carry out Line Clearance, changeover process sign offs.
- Responsible for Shift KPI’s - Safety, Quality, Performance, Waste, Labour etc.
- Monthly 1-2-1 meetings with each team member.
- Ensure administrative and people management duties are carried out in an accurate and timely manner in relation to absence management to include investigations and disciplinary process.
- Take corrective action on issues which significantly impact core KPIs.
- Recruitment, selection and induction of new ASC team members to ensure they are aligned to our values and behaviours.
- Effective escalation of proportionate issues to Production Manager in a timely manner and with relevant detail.
- Ensure stock accuracy and stock transactions are completed on time and in full
- Reduce waste within area by ensuring standards and targets are met.
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Skills, Knowledge and Expertise
- At least 3 years working within a Team Leader role.
- NVQ or Vocational Equivalent.
- Coaching experience and working with multidiscipline teams.
- Proven track record in delivering improvements and achieving challenging goal through others.
- Experience managing projects end to end.
- An understanding of the manufacturing and engineering environment in a Team leader position.
- Experience of using and/or implementing Continuous Improvement and Lean techniques such as 5S.
- Ability to build strong relationships with all stakeholders and demonstrate genuine concern for others.
Benefits
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays.
- Yearly bonus based on personal contribution and financial performance.
- Onsite Gym and Wellbeing Centre.
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more.
- Pension scheme with your contributions matched for up to 10% of your salary.
- Cycle to work scheme.
- SimplyHealth Cash plan.
- Onsite Staff shop and online staff discounts.
- Electric Car Scheme.
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