ID Logistics UK
Shift Manager
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About the Role
As a Shift Manager, you’ll lead the day-to-day warehouse operation, ensuring customer SLAs and KPIs are achieved across safety, quality, service, and cost. You’ll lead and develop your team while managing changing volumes and resources to deliver a great service for our customer.
About You
You’ll be a confident and engaging leader who thrives in a fast-paced environment and knows how to get the best from your team. Leading by example, you’ll build trust, create an inclusive working culture, and inspire those around you to perform at their best. You’ll be proactive, organized, and comfortable making decisions, while building strong relationships with colleagues, customers, and stakeholders. With a strong focus on safety, service, and continuous improvement, you’ll bring our leadership behaviors to life: OWN IT, MAKE IT HAPPEN, BE HUMAN.
Key Responsibilities
- Lead the day-to-day warehouse operation, ensuring customer SLAs and site KPIs are consistently achieved.
- Lead, motivate, and develop Team Leaders and colleagues through clear communication, coaching, and regular feedback.
- Plan labor and resources effectively to meet changing volumes, operational demands, and peak periods.
- Champion a safe working environment, ensuring all activity follows HSEQ standards, policies, and procedures.
- Monitor operational performance across safety, quality, service, productivity, and cost, acting where improvements are needed.
- Maintain high standards of stock accuracy, housekeeping, hygiene, and 5S across the operation.
- Build strong relationships with customers and key stakeholders, resolving operational issues and escalations at pace.
- Drive continuous improvement across the operation, identifying opportunities to improve efficiency, colleague engagement, and customer service.
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Skills & Experience
- Previous experience in a Shift Manager, Shift Leader, or similar leadership role within a warehouse or logistics environment.
- Strong people leadership skills with experience motivating, coaching, and developing teams.
- Good understanding of warehouse operations, inventory management, and operational KPIs.
- Confident managing performance and making decisions in a fast-paced, high-volume environment.
- Strong communication and problem-solving skills with the ability to build effective working relationships.
- Organized and proactive, with the ability to manage changing priorities effectively.
- Comfortable using warehouse systems and operational data to monitor performance.
- A continuous improvement mindset with a focus on improving safety, service, quality, and productivity.
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About Us
ID Logistics UK was established in 2023 and has rapidly grown to operate four sites across the UK, employing nearly 1,500 colleagues. We’re specialists in e-commerce and fashion logistics, delivering innovative solutions for some of the world's leading brands. We’re also part of something great: ID Logistics is an international contract logistics group with a presence in over 20 countries, representing more than 8.0 million square meters of warehousing facilities in Europe, America, Asia, and Africa, with 40,000 employees. Growing for 25 years, ID Logistics supports a diverse portfolio of customers spanning retail, industry, healthcare, e-commerce, operating in a fast-paced environment while maintaining the highest standards of quality, precision, and operational excellence.
At ID Logistics, every colleague plays a vital role in our success. We value fresh ideas, encourage innovation, and believe that diverse experiences strengthen our teams. Whether you're just starting your career or bringing years of expertise, you'll have the opportunity to make an impact, develop your skills, and grow with a business that is shaping the future of logistics.
Join us and be part of a team where people, performance, and innovation come together to deliver excellence every day.
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