Internal use only - Grade I

About us

We're the team behind digital retailer Very.
Our purpose, helping families get more out of life, powers everything we do.
And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.
If you love making a difference, you'll love making it sparkle for millions of Very customers. ✨

About the role

Shift Pattern: Sunday to Tuesday, 7am - 7pm

The Role will be responsible for planning weekly and daily volumes in line with stock flows, Budget / Forecast, effective allocation of resources working in partnership with all other process managers on shift. You will maintain accurate stock files on the warehouse management system and supply accurate information via the support roles to the customer and on-site senior management team.

Leadership:

• Responsible for a small team of Operatives within their defined process
• Ensuring efficient processes are in place and staff are trained to the required standard
• Communicating effectively with all internal and external customers
• Ensuring robust succession planning
• Mentoring and coaching colleagues within the team

Nature and Area of impact:

• Liaising with customer and make sure all requirements are met effectively and on-time
• Acting as first point of contact for any customer enquiries
• Supporting the Department Operations Manager in development of the commercial relationship

Budget/Financial:

• Responsibility for the operational staffing and operational admin budget on shift
• Manage the P.I targets for area of responsibility and drive efficiencies up and lost time down

Key Responsibilities

• Provide an efficiently run section responsible for achieving performance targets and KPI's
• Responsible for the Health and safety of work areas
• Accurate completion of Return-to-work documents of staff reporting to them on shift
• Managing staff performance through the company policies adhering to set Service Level Agreements
• Manage production and interpretation of KPI's and other statistical information and ensure data is submitted on time
• Provide period review financial / KPI reports relating to area of responsibility in KPI's to the Operations Manager
• Achieve the department KPI's and continually strive to improve year on year performance
• Be part of any project team when introducing new systems of work within the operation / business,
• Housekeeping and effective management of WMS to drive stock and operational efficiencies
• Liaise with internal and external customers
• Support the Operations Manager as part of the department team to maintain effective stock control.
• Responsibility for the integrity of stock received, Picked / Dispatched and Returned so accurate data is visible on the WMS
• Maintain high levels of stock accuracy
• Report any influences which affect performance or are outside normal operating practices
• Compliance to all SLA's and contractual KPI's
• Effective management of operational processes and review in line with changes and strategy i.e., business core values
• Provide an administration service to ensure compliance to service levels, company and legislative requirements, to support the Operations Manager in the optimisation of available warehouse space
• Carry out any other duties as required to support colleagues or the company when needed