Jet2.com and Jet2holidays
Shift Operations Manager
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Are you ready to lead from the front and make a real impact in a fast-paced, high-volume warehouse environment? We’re looking for a dynamic Shift Operations Manager to take charge of operational performance, drive continuous improvement, and inspire a team to deliver excellence at our Jet2 Retail Operations Centre in Middlewich, CW10 0GY, every single shift.
What You’ll Be Doing
As a key leader in our Retail Operations Centre, you’ll be responsible for:
- Leading and developing a team of First Line Managers, Team Leaders, and up to 200 Warehouse Operatives during peak periods
- Ensuring all KPIs and SLAs are met across performance, people, and compliance.
- Organising labour and equipment resources to meet daily operational demands
- Collaborating with planning teams and agency partners to scale staffing for seasonal volume uplifts
- Driving quality assurance and process compliance across all stages of the operation
- Championing Health & Safety, CAA, and HMRC standards
- Identifying and implementing continuous improvement initiatives that benefit our customers, colleagues, and business.
- Championing the Jet2 ‘Take Me There’ values
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What You’ll Bring
We’re looking for someone who thrives on challenge and leads with confidence. You’ll need:
- Proven experience in a team management role (ideally with experience of managing first line managers) within warehousing, distribution, or logistics environment.
- Strong leadership and people skills with a proactive, “can-do” attitude
- Excellent planning and resource deployment skills
- A keen eye for detail and strong numerate acumen
- Proficiency in Warehouse Management Systems and Microsoft Office packages
- Solid understanding of Health & Safety & HR practices
- Clear, effective communication across all levels of the business
- Excellent people engagement skills
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What’s In It for You?
We offer our valued Shift Operations Manager colleagues a range of benefits including:
- Excellent salary plus annual pay review
- Management Bonus Scheme
- Contributory pension scheme
- Fixed shift - your working hours will be 6am - 4pm Wednesday - Saturday, with 3 consecutive days off [Sunday - Tuesday]
- 3 x Salary Life Assurance
- Employee Assistance Programme including professional counselling.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Many retail discounts on travel and leisure, health, & wellbeing, eating out, shopping & lifestyle
- Uniform Provided – Branded gear so you can lead with pride.
- On-site Facilities –free parking, and break areas for your comfort
At Jet2.com we believe in creating memories for our customers and a rewarding career for our employees, so apply today to become a part of our awarding winning team!
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