Bensons for Beds
Shift Operations Manager
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Shift Operations Manager
We are seeking an experienced and dependable Shift Operations Manager to join our operations team. This role provides an excellent opportunity to lead shift-based activity within a busy distribution environment, ensuring operational targets are met while maintaining a safe, productive and supportive workplace. The successful candidate will be organised, hands-on and able to motivate colleagues to deliver high standards of performance and customer service.
Main Responsibilities for Shift Operations Manager
- Take ownership of all operational activity during allocated shifts, ensuring targets for productivity, quality and safety are achieved
- Plan, allocate and review daily workloads, directing warehouse operatives and temporary staff to meet demand
- Monitor and report on key performance indicators (KPIs), identifying improvement opportunities and implementing corrective actions
- Maintain high standards of health & safety and ensure compliance with company policies and statutory regulations
- Coach, develop and provide feedback to team members; support training and induction of new starters
- Manage resource requirements, including liaison with HR and recruitment for temporary or permanent cover
- Lead continuous improvement initiatives to enhance efficiency, reduce waste and improve customer service
- Conduct routine inspections of the working environment, equipment and stock to ensure operational readiness
- Resolve operational issues on shift, escalating to senior management where appropriate and ensuring timely communication with stakeholders
- Complete and maintain accurate shift records, handovers and other documentation as required
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Shift Operations Manager Skills and Experience Required
- Proven experience in a supervisory or management role within a warehouse, distribution centre or similar operations
- Strong leadership skills with the ability to motivate diverse teams and manage shift-based rotas
- Good understanding of warehouse processes, stock control and equipment operation
- Competent in using IT systems for reporting and stock management; confident with Microsoft Office or equivalent
- Excellent communication and interpersonal skills, able to work collaboratively across teams
- Problem-solving mindset with the ability to make effective decisions under pressure
- Knowledge of health & safety legislation and best practice in warehouse environments
- Flexibility to work across varying shift patterns, including evenings and weekends as required
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Key Benefits of Working in Our Operations Team
- Competitive salary and shift allowance where applicable
- Supportive and inclusive team environment
- Opportunities for training, professional development and career progression
- Company pension scheme, life assurance and other employee benefits
- Up to 50% staff discounts and additional workplace perks
Working Hours and Location
- Full-time role with shift working; shift patterns may include days, evenings and weekends
- Location: onsite at our well-connected distribution centre; accessible by public transport
- Occasional flexibility required for peak periods and operational cover
Apply Now to Join Our Operations Team
If you are a motivated and experienced operations leader who enjoys working in a fast-paced environment and delivering results through your team, we would love to hear from you. We welcome applications from candidates of all backgrounds and are committed to an inclusive recruitment process.
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