ASCO - Workforce Solutions
Ships Agent
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Employment Type: Permanent
Location: Great Yarmouth Hours of Work: 40 hours per week, Monday - Friday 0800 - 1630 (on call and weekend cover on rota basis)
This role sits within the ASCO Group's Ship Agency department, which provides professional ship agency services to the oil and gas, renewable energy, and general cargo sectors. This is an exciting opportunity for a strongly motivated individual to join as a Ships Agent, allowing you to develop an established career path within the marine industry and wider ASCO Group.
The successful candidate will clearly demonstrate the energy, commitment, and motivation to learn and perform all aspects of this varied and hands-on role, along with the communication skills to fully integrate with our customers and colleagues. You will share our passion for achieving the highest standards of safety, operational performance, and service delivery. Ideally, you will have experience in a customer-facing role.
Based out of Great Yarmouth, the role will also be required to travel to other ports to conduct vessel visits, and as such, mobility is essential. To succeed in this role, you will be required to adapt to changing shipping patterns and priorities, learn to expect the unexpected, proactively problem-solve, and maintain strong lines of communication, both internally and externally. Please note that on-call and weekend cover will be required on a rota basis. Key responsibilities include:
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- Build effective working relationships with Clients, ensuring that they always receive the highest quality of service delivery and support.
- Action operational requests from Vessels/Vessel Owners/Vessel Charterer.
- Sourcing/Procurement of equipment and supplies.
- Inputting, retrieving, and reporting of data using computerized systems, ensuring accuracy and appropriate presentation style.
- Maintain up-to-date knowledge of Risk Assessments/Method Statements and undertake review of same ensuring compliance with legislation/company rules.
- Work closely with ASCO Safety Advisors during any incident investigation or safety initiative to effect timely and positive results.
- Driving duties which may include the company minibuses or flatbed trucks, to safely transport ships personnel/belongings and equipment.
Minimum Competencies (Skills, Knowledge, and Behaviours)
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- Customer-focused with strong interpersonal and communication skills, both verbal and written.
- The ability to build and maintain effective relationships, both internal and external.
- Accustomed to working effectively in a fast-paced environment, flexible, and can adapt to changing workloads and priorities, where high standards are not compromised under pressure.
- Solutions-based with strong planning, organizing, and numeric skills, and an excellent attention to detail.
- Ability to work stand-alone, demonstrating initiative and ownership, while a positive contributor to the wider team.
- Motivated to achieve the highest standards of performance and customer support, maintaining a culture of continuous improvement and innovation.
- Computer literate with well-developed IT skills across the Microsoft suite. MS AX would be advantageous.
Minimum Qualifications
- Full clean driving license
Desirable Qualifications/Competencies
- Ships Agency experience, ideally in the Marine and Supply Chain industries.
- Dangerous Goods by Sea
- Forklift Certificate
- Member of the Institute of Chartered Shipbrokers
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