Tumi
Shop Floor Sales Manager
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Shop Floor Sales Manager
40 hours per week
Location: TUMI Store, Unit 76, Bicester Village, Pingle Drive, Bicester, OX26 6WD
Availability: As soon as possible
Salary: Competitive Salary offered
TUMI Overview
Since 1975, TUMI has been creating world-class business and travel essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. Designed in America, for Global Citizens everywhere. The brand is sold globally in over 75 countries through more than 1,900 points of sale. For more about TUMI, visit www.TUMI.com.
Brand Detail
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Integrity
Our standards are exceptional, and we stand by everything we do. -
Passion
We treat our products, people and clientele with the total dedication they deserve. -
Innovation
When it comes to forward thinking, we are foremost. -
Globalism
We are all Global Citizens and look to contribute to a global community. -
Entrepreneurial Spirit
Each of us is empowered to create personal and collective progress.
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Position Summary
- Manages and coordinates the daily operations of the store and the daily activities of the sales staff while ensuring all are engaged in promoting and selling products to ensure client satisfaction.
- Ensures each client receives outstanding client service; greets and acknowledges every client and develops new client relationships to increase sales and build brand loyalty.
- Ensures our clients receive superior after sales service.
- Attains monthly sales goal and delivers increases in other KPI goals (conversion, UPT and DPT) by driving this daily with the team.
- Monitors the team’s performance on service levels by assessing them daily and gives on the spot feedback and coaching.
- Ensures all training on our training platform is completed by the team and they are assessed on their knowledge through role plays and 1:1 conversations.
- Monitors and assists the Store Manager with the training and development for store associates.
- Assists the Store Manager with managing the store schedule and tracking the time and attendance for each associate on the store team in WFM, our time and attendance tracking system.
- Actively recruits and networks to ensure hiring of high calibre performing team members as well as maintain an active bench strength of potential candidates.
- Carry out monthly and quarterly reviews with the team to support them to drive their performance.
- Merchandises store as directed by visual guidelines and ensures that all stock is well maintained and in good condition.
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Associate Benefits
- Career pathing
- Training
- Paid holidays
- Life insurance
- Employee discount on TUMI products
Qualifications
To be a great fit for the TUMI retail team, you:
- Understand the TUMI brand and have true passion for the lifestyle, clients and product assortment
- Are a team player who values a collaborative environment
- Possess a “client first” service mentality
- Have strong sales and client experience, particularly in the luxury market
- Can demonstrate proven success in meeting sales goals and achieving KPIs
- Have a strong sense of integrity and an ability to lead by example
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