Nightingale House Hospice
Shop Manager
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Community Shop Manager Borras Park
Full Time 37.5 hours per week
Salary £27K per annum
About Nightingale House Hospice
We are an ambitious organisation providing specialist palliative care services, completely free-of-charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. It costs £5.6m per year to run the Hospice, with only 20% of our funding provided by the government. Over 400 volunteers give their time to the Hospice helping us run efficiently and effectively as part of the local community.
We are looking for an experienced and motivated Community Shop Manager to join our Retail team on a permanent basis. This is an important role for our well-established shop in Borras Park.
Reporting to the Head of Retail you will lead and develop the new store to maximise income to support the patient care at the Hospice.
About you
- You will have previous retail management experience
- Experience of recruiting and leading volunteers
- Be a brand ambassador for Nightingales
- Be a team player
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Key Responsibilities
- Overall Shop Leadership: Responsible for the running of the shop, ensuring KPIs are met and business objectives achieved, including profit targets through maximised sales and controlled costs.
- Brand Ambassador: Present a positive, professional image always to customers, volunteers, and colleagues, acting as an ambassador for Nightingale House Hospice.
- Volunteer Management: Lead on the recruitment, induction, development, and ongoing support of volunteers, ensuring the team feels valued, motivated, and united in the goal of raising as much money as possible for the Hospice.
- Operational Excellence: Ensure the shop is open for all set trading times agreed with the Head of Retail and that operational policies, procedures, and safeguarding standards are consistently upheld.
- Empowerment & Training: Equip volunteers to deliver outstanding retail standards including visual merchandising, customer service, stock generation, pricing, and range selection through ongoing coaching and training.
- Compliance & Reporting: Complete all required documentation, reporting, and administrative tasks to deadlines set by the Head of Retail.
- Gift Aid Maximisation: Ensure the Gift Aid scheme is fully optimised in line with HMRC guidance, embedding it into daily shop practice.
- Cross Shop Support: Provide cover and support to other shops when required.
- Team Collaboration: Work seamlessly across areas and departments to support the retail strategy, upholding the Hospices professional code of conduct.
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In return Nightingale House offers:
- A positive and friendly working environment.
- The opportunity to make a real difference.
- Excellent training and development opportunities for those that want them.
- Generous holiday allowance that increases with length of service.
- Staff lunch Menu (Hospice based positions only).
- Employee Assistance Programme.
- Retail Discount Scheme.
- Live Events Discount Scheme.
- Staff Discount in Caffi Cwtch.
- Refer a friend bonus scheme.
Up for the challenge? Here is your chance for a new and exciting career!
Nightingale House Hospice is committed to providing equal opportunities in employment. Registered Charity No: 1035600
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