Helen & Douglas House
Shop Manager
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Job Title
Hours: 37.5 hours per week, worked as 5 over 7 days
Location: Witney, OX28 6BB
Salary: £27,147 - £27,900 per annum
Closing date: 24th September 2026 at 12 noon
About the Role
Lead a busy community charity shop, build a team of volunteers and make a real local impact.
We’re looking for a hands-on Shop Manager to run our Witney shop by driving sales, creating a welcoming space, and leading a fantastic team of staff and volunteers.
A brilliant opportunity for someone who loves retail, enjoys working with people, and wants a role with real purpose in the heart of the community.
What You’ll Be Doing
- Leading the day-to-day running of a busy shop.
- Managing and supporting the shop team, including volunteers.
- Maximising sales and profit through great merchandising and stock management.
- Delivering excellent customer service and creating a welcoming shop environment.
- Recruiting, training and motivating volunteers.
- Ensuring the shop is commercially focused, safe and well-presented.
What You’ll Bring
- A passion for great customer service with experience in a customer-facing environment like hospitality, high street or charity retail would help you hit the ground running.
- Previous supervisory or management experience.
- Strong organisational skills and attention to detail.
- Confidence in leading, training and motivating a team.
- A positive, flexible approach and willingness to learn.
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The role will require some weekend work on a rota basis. Flexibility is required as working patterns will change regularly due to the needs of the business and levels of volunteers available to work.
We are committed to getting the best out of our applicants and employees, we have made the commitment to sharing interview questions prior to interview. Interviews will be conducted virtually via Microsoft Teams.
Application Process
Ready to bring your skills to a role that matters?
Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.
Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
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Please contact recruitment@helenanddouglas.org.uk if you require any adjustments during the recruitment process.
About Us
Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.
We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.
Helen & Douglas House
14A Magdalen Road
Oxford
OX4 1RW
Telephone: 01865 794749
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