Cats Protection
Shop Manager
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Team: Retail
Location: Skipton Superstore (opening November 2026)
Work pattern: 37.5 hours per week including weekends and bank holidays
Salary: Up to £27,500 plus £3,000 superstore management supplement per year
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Cats Protection is launching its first Superstore format, offering customers an exciting destination for both fashion and home. With a significantly larger footprint than a traditional charity shop, the Superstore will provide an enhanced shopping experience, a wider product range, and greater opportunities to raise funds for cats and kittens in need.
Will you join us and make life better for cats?
Responsibilities of our Shop Manager:
- Accountability for the day-to-day operation of a large-format superstore, including logistics, stock control, merchandising of donated and new goods, and supporting online sales activity in collaboration with the ecommerce team
- Lead and develop a large, multi-functional retail team of colleagues and volunteers within a high-volume, large-format retail environment
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About the retail team:
Our retail operation consists of over 80 charity shops
Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that'must have' item or simply a 'missing piece'.
What we’re looking for in our Shop Manager (Superstore):
- Significant experience within a large-format, superstore or high-volume retail environment, managing multiple departments and leading large teams
- Experience of using commercial reporting, insight and data to support decision-making, adapt to changing circumstances and drive performance improvement
- Experience of supporting ecommerce activity and driving online sales performance
- Ability to lead and motivate teams, creating a positive and engaging colleague and volunteer experience
- Understanding of the importance of volunteer engagement and enabling volunteers to contribute effectively
What we can offer you:
- Health and wellbeing benefits to help you stay well at work
- Ongoing learning and development to help you build your skills and grow your career
- 26 days’ annual leave, increasing with service
- A competitive contributory pension scheme and life assurance for peace of mind
- Practical financial support, including access to Salary Finance
- Everyday support such as eye care vouchers and confidential advice services
- Enhanced sick pay and family-friendly policies to support you when it matters most
- Access to discounted pet insurance to help care for your pet’s health
- Find out more about our reward package: here
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Application closing date: 21st September 2026
Virtual interview date: TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
- Anonymised application form
- Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
This role requires an enhanced DBS check (including the Children's Barred List).
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