Wing Assistant
Shopify Operations Manager (UK-based) Full-time | 20823
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Shopify Operations Manager
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Shopify Operations Manager to start immediately!
Duties and Responsibilities include but are not limited to:
- Team Oversight & Customer Service: Manage the existing CS team, track response/resolution times, and handle escalations, refunds, and exchanges. Identify missing SOPs and improve FAQs and automated responses.
- Inventory & Logistics: Monitor stock levels, track sell-through rates, and forecast restock timing. Liaise with factories, oversee production timelines, and manage logistics for stock arrivals.
- E-commerce & Shopify Management: Update inventory for SKUs and product variants weekly, check order statuses, and update customers with tracking info (they use Parcelwill).
- Operations & Systems: Manage the Notion workspace, build and improve SOPs, track launches and campaigns, and keep projects organized and on schedule.
- Reporting: Manage weekly KPIs and reporting to ensure the team is running efficiently and maintaining quality standards.
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Required Tools
- Shopify
- Notion
Qualifications
- Proven experience managing a Shopify store.
- Solid experience handling inventory tracking, multiple SKUs, and forecasting.
- Must be able to operate independently as an Operations Manager. Someone who can build SOPs, improve workflows, and work without supervision.
- Experience managing customer service systems, reporting, and overseeing a team.
- High reading, writing, and clear spoken communication to liaise directly with customers, factories, and internal staff.
Technical Requirements
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
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Benefits
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Schedule
- 9AM to 6PM UK Time | 40 hours per week, Full-time
Location
- 100% Remote
Salary Package
- Up to $7K/month
Please note:
- Only qualified candidates will be invited to take the assessment & scheduled for an interview.
- We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
- You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.
$6,000 - $7,000 a month
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