The TJX Companies, Inc.
Shopping Experience Manager (Secondment / 6 Months FTC)
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At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
This secondment / FTC will be from the 14th September 2026 to 16th April 2027
THE ROLE:
As the Brand Experience Manager, this role will report to the Manager of Brand Experience. This will be in a highly cross-functional capacity, focused on championing and delivering the best possible off-price and omni-channel experience instore and online.
Working across all banners and marketing COEs, the role will focus on delivering consistent brand identity within our shopping channels, driving innovation, and delivering outstanding creative comms within our shopping environments. This role demands the ability to deliver on-brand communication through signage, digital and merchandising solutions, whilst developing on-brand conceptual ideas that reflect the commercial and customer needs of each brand.
The Brand Experience Manager will be required to work in close partnership with the wider business as appropriate e.g. Central Operations, Store Operations, Property & Store Design, Ecommerce, Creative Services, External Store Design Agency and TJX Global brands as well as Marketing and CR. They will be expected to develop deep relationships that both facilitate and strengthen the work being produced.
WHAT YOU'LL DO:
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- Lead cross-functional collaboration with business partners to align brand, trading, and merchandising initiatives
- Build and manage creative briefs and critical paths for in-store and online initiatives, ensuring clarity on milestones, testing, lead times, delivery, and budgets
- Support delivery of key milestones, identifying dependencies, risks, and opportunities, and escalating where necessary to ensure timely execution
- Partner with Brand Experience leadership to drive strategic thinking, creative development, and execution of all projects, across all channels
- Champion a customer-first mindset, collaborating across functions to innovate store concepts and deliver a seamless, commercial customer experience aligned with the off-price model
- Build strong relationships with internal and external creative teams / agencies to deliver bold, efficient creative executions, aligned with KPIs, SLAs, budgets, and innovation goals
- Utilise data and consumer insights to inform the Shopping Experience roadmap and translate data into actionable initiatives across Brand Experience and Shopping Experience Community
- Use and develop strategic thinking to communicate our off-price model across all channels in all markets
- Conduct European market and competitor reviews, attend retail exhibitions, and share insights to shape future strategies and approaches
- Build a TJX global network to inform trading initiatives and innovation projects, leveraging best practice, learnings and innovation to explore opportunities for European development, avoiding duplication
WHAT YOU'LL BRING:
- Brand / Marketing experience, preferably retail
- Strong commercial and analytical skills
- Experience working with internal creative teams and external creative agencies
- Strong cross functional collaboration, influencing & stakeholder management skills, partnering at all levels
- Up to date knowledge of the latest retail trends, thinking and practice
- Ability to understand and apply learnings from customer insights and data information to shape initiatives
- Has a “can-do” attitude, uses initiative and works independently with limited support
- Strong creative eye and attention to detail
- Solid project management skills with a proven ability to effectively plan and manage to tight deadlines
- Ecomm & digital experience would be beneficial
- Knowledge of the TK / HS in store retail environment and the working practices would be beneficial
- European retail market knowledge
- Experience evaluating creative output and interpreting brand vision through creative execution
- Experience working with departments such as Store Operations, Central Operations, Property & Store Design, and Creative Services would be a benefit
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You must have the legal right to work in the country you are applying to.
The deadline for applications for this role is 3rd August
As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.
Address:
73 Clarendon Road
Location:
EUR Home Office Watford GB
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