DFDS at Sea
Shore Side Shop Supervisor
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Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Shore Side Shop Supervisor.
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About the Role
As a key member of the operation, you will take full responsibility for the smooth, compliant, and commercially successful running of the Jersey Duty Free shop. This is a hands-on role where you’ll balance operational leadership, stock control, and regulatory compliance, while delivering a consistently high standard of customer experience. Acting as the local representative of the business, you’ll ensure the shop operates efficiently day-to-day, meets all customs requirements, and maintains a well-presented, fully stocked, and welcoming environment.
You will be responsible for:
- Overseeing daily shop operations, including opening/closing procedures, merchandising standards, and delivering excellent customer service
- Managing stock levels by placing orders, receiving deliveries, monitoring inventory movements, and conducting regular stock checks
- Supervising and supporting the team, allocating tasks, managing rotas, and ensuring adherence to company procedures and standards
- Ensuring full compliance with Jersey Duty Free customs regulations, maintaining accurate records and traceability of all bonded goods
- Monitoring performance and reporting, providing updates on sales, stock discrepancies, and operational issues, while identifying opportunities for improvement
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About You
You’ll bring solid experience from a retail or store management environment, with a strong understanding of stock control and day-to-day operations. Ideally, you’ll have a background in commerce or retail management, and while experience in a Duty Free or customs-regulated setting is a bonus, it’s your ability to learn quickly and take ownership that really matters. A WSET qualification would be advantageous, but not essential.
You’re highly organised and take pride in doing things properly - especially when it comes to accuracy, compliance, and reporting. Comfortable working independently, you’re equally effective as part of a team, leading by example and supporting colleagues to deliver high standards. You’re confident communicating in English (C1 level or above), with any additional languages seen as a plus.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
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- Life assurance cover
- Contributory company pension scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:
- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are We a Match?
Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
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