Holden Group
Showroom Manager
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Company Description
Holden Group is a long-established automotive retailer that has been serving motorists in Norfolk since 1928. The group combines a passionate sales team with highly trained technicians to deliver knowledgeable, reliable service across every stage of the customer journey. Holden Group represents leading brands including Renault, Dacia, Kia, Volvo, Polestar, and Honda, offering a broad range of new and used vehicles. Team members join a business with deep local roots, a strong focus on customer care, and a commitment to professional development in the automotive sector.
Role Description
The Showroom Manager is a full-time, on-site role based in Bury St Edmunds. This role is responsible for the day-to-day operation of the showroom, including overseeing the presentation of vehicles, coordinating the sales team, and ensuring an outstanding customer experience from first contact to handover. The Showroom Manager monitors sales performance, supports team members in meeting targets, and ensures that all customer interactions reflect Holden Group’s standards of professionalism and care.
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Daily Tasks
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- Managing customer appointments
- Supervising test drives
- Handling escalated customer queries
- Working closely with service and finance colleagues to provide a seamless end-to-end experience
Additional Responsibilities
- Maintaining showroom standards
- Implementing promotional activities
- Contributing to local marketing and events to drive footfall and sales
Qualifications
- Strong focus on Customer Service and Customer Experience, with the ability to build trust and long-term relationships.
- Demonstrated commitment to Customer Satisfaction, including handling feedback and resolving issues effectively.
- Proven Sales skills within a retail or automotive environment, with experience in achieving and exceeding targets.
- Experience managing or working in Showrooms, including visual merchandising and maintaining high presentation standards.
- Effective team leadership and people management skills, with the ability to motivate and coach colleagues.
- Excellent communication and interpersonal skills, including clear written and verbal communication.
- Strong organizational and time-management abilities, with attention to detail and a structured approach to daily operations.
- Comfort with basic digital tools and dealership systems; prior automotive sector experience is an advantage.
- Ability to work on-site full time in Bury St Edmunds, including flexibility for weekends and peak trading periods.
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