HEERA DIAMONDS
Showroom Manager
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Company Description
HEERA DIAMONDS is a retail company based in London, United Kingdom, specialising in high-quality diamond and fine jewellery. The company focuses on providing a premium in-store experience, combining expert product knowledge with personalized customer service. Team members work in a professional, customer-centric environment with strong attention to detail and presentation. As the business grows, HEERA DIAMONDS offers opportunities to contribute to its reputation for excellence in the luxury retail market.
Role Description
The Showroom Manager is a full-time, on-site role based in Birmingham, responsible for overseeing daily operations of the showroom and ensuring an exceptional customer experience. Typical day-to-day tasks include:
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- Supervising and supporting showroom staff
- Managing sales activities
- Ensuring that the showroom is well-presented and aligned with brand standards
- Greeting and advising customers
- Handling complex inquiries
- Supporting high-value sales
- Monitoring inventory
- Coordinating stock displays
- Working closely with senior management to meet sales targets and implement promotional activities
- Maintaining compliance with company policies
- Training team members
- Ensuring accurate cash handling and reporting
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Qualifications
- Experience in retail or showroom management, preferably in luxury goods or jewelry
- Strong customer service and sales skills, with the ability to build long-term client relationships
- Team leadership experience, including staff supervision, coaching, and performance management
- Solid organizational and time-management abilities to oversee multiple tasks and priorities
- Comfort with basic business tools such as POS systems, inventory software, and MS Office
- Excellent communication and interpersonal skills, with a professional and inclusive approach
- Attention to detail in visual merchandising, product presentation, and showroom standards
- Ability to work on-site in Birmingham, including weekends and peak retail periods as needed
- Previous experience in jewelry, watches, or other luxury retail environments is an advantage
- Relevant education or training in business, retail management, or a related field is beneficial
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